What are the responsibilities and job description for the Scheduler position at ARC OF ACADIANA INC?
Job Details
Description
Job Summary:
This person will be responsible for scheduling of Waiver Services staff and will report to the Program Manager of Waiver Services. Scheduler will work with the Waiver team to facilitate all staff scheduling issues. Shift is Monday – Friday 8am - 4pm and will be on a rotating weekly call schedule including holiday rotation.
Job Duties:
Receive and process/evaluate staff scheduling calls and requests for leave based on leave time available and available coverage for the shift.
- Ensure staff are not working more than 16 hours without an 8-hour break, unless Program Manger approves.
- Schedule staff based on the participants schedule and needs.
• Process all requests for leave according to Arc of Acadiana Policy.
• Contact all staff listed as trained back-up for each client prior to using a Floater to fill any shift.
• Notify the Waiver team of all changes to their client's regular schedule via e-mail.
• Keep scheduling software up to date with current schedules.
• Communicate scheduling problems or concerns with the Manager.
• Speak with Coordinators before scheduling staff with their clients that are not listed as approved back-up.
• Maintain documentation on all incoming scheduling calls; who, what, why and the outcome of each call.
• Miscellaneous duties and special projects as assigned by Manager.
Qualifications
• High school diploma or GED is required.
• Minimum 1-year experience scheduling a large number of staff
• Experience in a clerical or administrative position is a plus.
• Knowledge of staff scheduling software is a plus.
• Working knowledge of Outlook, Excel and MS Word
• Must have good organization skills and problem-solving ability as it relates to scheduling issues.
• Excellent interpersonal skills required.
