Omnichannel Project Specialist - Temporary

Department: Business Excellence

Reports to: Senior Manager, Omnichannel

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

The Omnichannel Project Specialist will represent Arc’teryx business needs in the Omnichannel systems existing and future projects, including identifying and implementing additional software solutions as needed. As the Omnichannel Project Specialist on the Omnichannel team, you will provide department specific needs, work with consultants and overall company to identify best in class solutions, coordinate departmental work for the projects, provide input on whether proposed solutions meet needs, and coordinate implementation of the new solution(s). You will help manage existing system capabilities to best meet business operational and financial targets while liaising with cross functional partners to achieve a consistent guest experience.

This role is primarily based out of our North Vancouver office and is open to hybrid or remote work. Candidates must be eligible to work in Canada.

Please note this full-time role is for a fixed term of 12 months.

Meet Your Future Team:

The Retail Strategic Initiatives team plans and deploys services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with cross-functional resources and external vendors to define and deliver our roadmap, and we inform intuition with data to continually improve our decision-making. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.

• Helping define the business requirements for Omnichannel with upcoming point of sale and ERP system changes & upgrades
• Supporting the overall business readiness prior to and post project go-live on behalf of DTC teams, representing all key stakeholders to ensure an effective implementation
• Identifying where gaps exist between Omnichannel business requirements and system implementation or configuration
• Documenting the current and future state of business processes affected by Omnichannel software conversion or cross functional business changes
• Identify operational changes between current and future state Retail/Omnichannel Systems and supporting systems, including new required processes
• Maintaining and monitoring existing system configuration and programing to achieve company goals and objectives
• Working cross functionally with all other departments involved to drive a common business design and data consistency
• Conveying the end-state consistently to the project team and notify project leadership of any challenges to the plan
• Working closely with the internal and global project teams to ensure that the project stays on track. Communicate project status and potential roadblocks to project leadership
• Supporting in identifying the required information for a scalable and interconnected system landscape with the long-term vision at the heart of decision making.
• Helping determine the optimal go live strategy for different modules.
• Leading User Acceptance Testing and validate test transactions.
• Working closely with BI teams to identify requirements and ensure data consistency.

• Look at implementing the latest industry technology to merge in store and online guest experience
• Fine tuning and maturing our DTC inventory sourcing to best utilize our inventory resources while prioritizing efficiency, constant evolution, and improvement
• Work with our Operations Solutions team to achieve the best delivery, refinement and problem solving for new and existing systems.
• Work with our Retail Strategic Initiatives Analytics team to help drive and shape future programing
• Working on improving retail inventory accuracy to achieve Omnichannel targets in conjunction with the Inventory Control team

• You have 3 years work experience within a retail/Omnichannel support function
• You have experience in developing reports for analysis and decision making
• You have prior implementation experience
• You have strong Project Management skills
• You have a drive to learn and participate
• You are an excellent collaborator while also able to work effectively with a team
• You are adaptable and forward thinking
• You have solid knowledge of point of sale, ERP systems and order management processes
• You are able to step in and take charge with minimum instruction
• You are able to prioritize and manage multiple tasks within tight deadlines
• You have advanced analytical skills with a strong aptitude for spreadsheets
• You have excellent written and verbal communication skills, and exceptional attention to detail
• You are able to travel internationally as required
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Design your Purpose. Live our Values. 

DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.

COMMIT. Set and deliver on bold objectives as we collectively raise the bar.

LIVE IT. Deepen your connection to nature and live your most purposeful life. 

LEAVE IT BETTER. Create a better world, together.