INSIDE SALES SUPPORT

Job Overview Arc3 Gases is looking for a qualified individual to fill our vacant Inside Sales Support Representative position. We want someone to help grow Arc3s profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3s sales force. Responsibilities and Duties

• Provide sales support for the Outside Sales Representatives in the branch. This includes but not limited to sales quotations, part number research, placing and managing vendor orders and other miscellaneous follow-up related to the selling process.
• Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.
• Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.
• Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
• Possess strong welding product knowledge and self-management skills to deliver superior customer service.
• Anticipate customer needs and expectations (ie, product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
• Notify the purchasing department when there is a shortage or outage of products.
• Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.
• Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.
• Always maintain a professional demeanor and appearance.
• Provide support to other team members by preparing orders and ordering supplies as needed.
• Consult with vendors and other resources to help resolve customers technical problems.
• Provide support in preparing sales presentations and proposals to explain product specifications and / or applications.
• Answer customers questions about products, prices, availability, and credit terms.
• Perform any other duties that may be assigned by Arc3 Gases.

Qualifications

Education / Experience :

Confidentiality and Discretion

All Arc3 Gases employees must sign a non-disclosure of confidential information agreement.

Benefits

Equal Opportunity Employer. Disabled / Protected Veterans.

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