Quality Analyst

About Arcade Beauty:
Arcade Beauty is the strategic combination of Arcade Marketing and Bioplan. We deliver a complete spectrum of sampling solutions through the unique expertise of our subsidiaries: Biopack, Carestia, Dixon Direct, Le Papillon, Mappel, Phoenix Glass, Socoplan and Socopol. Arcade Beauty ignites consumer interest and brings products to life. As a preeminent provider of sampling solutions to the leading beauty, fragrance and skin-care brands, Arcade Beauty offers solutions that can accelerate consumer trial and purchase.

Position Summary:

The Quality Assurance Analyst is responsible to ensure the generation and completion of investigation reports (i.e Nonconformance and Root Cause investigations for Corrective and Preventative Actions (CAPA)). Functional responsibilities include support and execution of root cause analysis and the determination of appropriate corrective/preventative actions as a result of investigation findings. This includes, but is not limited to, providing quality, compliance, and technical feedback/review/approval regarding quality and manufacturing investigations. The incumbent will also support the trending associated with quality and manufacturing investigations, Key Performance Indicators (KPIs) and / or other Quality Metrics, support and compile reporting regarding COQ (Cost of Quality), APR Annual Product Review, support internal Validation (IQ/OQ/PQ) protocol completion, support regulatory and customer audits and interact with the customer to resolve concerns regarding quality and manufacturing investigations in both South Plainfield and Dayton New Jersey locations. This position will interact with other operating and cross functional groups within the organization including, but not limited to Operations, Purchasing, R&D, Site Quality, Planning/CPM’s and Sales/Marketing.

Key role responsibilities:

• Responsible for oversight and execution of critical and non-critical deviations and investigations related to quality and Manufacturing.
• Facilitates generation of clear, concise and thorough investigations by providing sound quality and technical feedback .
• Support quality and manufacturing investigations resulting from Out of Specification Results (OOSs)
• Investigate in-process and finished good non-conformances to identify root causes of production NCs.
• Investigate and write investigation summary reports for deviations across all functions, including Quality, Manufacturing, Validation, Engineering, Supply Chain, and Maintenance.
• Conduct root cause analysis and utilize critical thinking when identifying and analyzing information accuracy and reliability.
• Compile data and complete Corrective Action Preventive Action (CAPA) reports to identify root causes of issues.
• Compile data and complete investigations resulting from customer complaints.
• Ensure that investigation documentation moves through the approval process on a timely basis.
• Works alongside manufacturing, quality assurance/quality control, and other applicable departments.
• Tracks, monitors, and closes quality and manufacturing investigations.
• Identifies opportunities for continuous improvement.
• Review and compile data for KPI reporting directly for COQ (Cost of Quality).
• Compile and create (APR) Annual Product Review reporting.
• Interface with all levels of the organization on behalf of QA Investigations as needed.
• Support the generation of Quality Metrics and KPI as applicable.
• Ensure spreadsheets/databases are current and available for investigation meetings and daily reporting.
• Participate in audits, customer, internal, external, as well as regulatory inspections as needed.
• Assist with compiling and completion of documentation regarding Validation (IQ/OQ/PQ) reports.
• Handle special projects or assignments as directed by Director, Quality and Compliance as needed.

QUALIFICATIONS:

• Bachelor's degree (B. A.) from four-year college or university; 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of ISO-22716, cGMP's.
• Thorough knowledge of the complaint process, including investigation and root cause analysis.
• Proficiency in Microsoft Office Suite, SharePoint, etc.
• 1 -2 years in Cosmetic OTC, Pharma or Medical Device industry, with emphasis in quality.

Language Skills

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, permits, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to apply SPCand SQC techniques to operations as required.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Inventory software; Manufacturing software; Order processing systems; Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Arcade Beauty is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person