Business Operations Associate

About Arcade 🕹️

Our mission is to empower teams to become great storytellers.

Our vision is to build dynamic visual experiences.

More than 15,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey.

While we are a globally distributed team, we would prefer to bring new team members into a hybrid work environment based in our San Francisco, CA office.

About The Role

In the Business Operations Role, you will play a critical role in ensuring our business runs smoothly and efficiently. This is a high-impact role where you’ll work across multiple teams—including sales, marketing, customer success, and product—to identify and solve operational challenges. You’ll analyze data, develop processes, and provide actionable insights to help us scale effectively.

This role is ideal for someone who is highly analytical, resourceful, and eager to learn in a dynamic, high-growth environment.

What You’ll Do

• Deliver high-quality financial and business performance reporting to identify trends, risks, and opportunities for improvement.
• Develop and implement scalable processes to improve operational efficiency across teams.
• Support Sales and Finance leadership in quarterly strategy planning, including forecasting and financial metric analysis.
• Collaborate with leadership to set financial goals, monitor performance against targets, and provide actionable recommendations.
• Partner with data and engineering teams to develop automated data reporting and analytics tools.
  
  

Who you are

• 3-5 years experience in management consulting, investment banking or business operations.
• At home with data: You’re totally at ease digging into data, especially with SQL, Python, and Excel.
• Deep understanding of B2B, sales-led motions, pipeline management, and forecasting. Experience building sales and marketing systems.
• Excellent presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience.
• Nice-to-have: Experience with Salesforce admin.
  
  

Benefits

• Competitive salary and meaningful equity
• Unlimited PTO and sick days
• 401k, and 100% coverage on top-tier Health, Dental and Vision insurance
• $500 a month remote work stipend
• Remote first and meeting light culture
• Biannual company retreats
• Latest productivity software such as Notion, Linear and Superhuman
• A team that values diversity and inclusion
  
  

Compensation

• $130k-$150k per year plus meaningful equity
  
  

Our values ❤️

• Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both.
• Carry the weight: We act like owners. Let’s empower each other. When we see something that needs change, we lead through it.
• An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought.
• Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high.
• Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind.