What are the responsibilities and job description for the Concierge / Receptionist position at Arcadia at Limerick Pointe?
Arcadia is looking for a full-time Concierge/Receptionist to cover our day shift. The working hours are from 8 am to 4 pm, including some holidays and occasional weekend availability.
POSITION SUMMARY
Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-time Employee Benefits:
VP Advantage is committed to equal opportunity employment. #ALP
POSITION SUMMARY
Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Carries out telephone answering, and reception duties as required.
- Takes complete messages with pertinent information and communicates messages to the intended recipient.
- Greets residents and visitors. Answers inquiries and gives directions.
- Collates brochures for the marketing department.
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
- Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
- Maintains and keeps desk and entry area neat and organized.
- Organizes, distributes mail to residents, Executive Director, and Department Coordinators.
- Maintains resident forms for miscellaneous credits.
- Maintains adherence to all company personnel policies and established operating policies and procedures.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements and Experience:
- High school diploma or general education degree (GED) preferred.
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
- Language Ability:
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to read and write using English language.
- Must demonstrate excellent telephone communication skills.
- Mathematical Skills:
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Cognitive Demands:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
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Computer Skills:
- Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet.
- Demonstrates general office skills such as use of copy machine.
- Competencies:
- Must demonstrate an interest in working with a senior population.
- Interacts with guests, residents, and staff in a courteous and friendly manner.
- Supports organization's goals and values.
- Balances team and individual responsibilities.
- Responds promptly to resident and visitor needs. Responds to requests for service and assistance.
- Completes administrative tasks accurately and timely.
- Ability to handle multiple priorities.
- Must demonstrate good organizational, time management and record-keeping skills.
- Demonstrate good judgment, problem solving and decision-making skills.
ENVIRONMENTAL ADAPTABILITY
- Works primarily indoors in a climate-controlled setting.
- Possible exposure to chemicals as identified in the SDS Manual.
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-time Employee Benefits:
- Medical, Dental, and Vision coverage
- Employer-paid Group Life Insurance/AD&D Insurance
- Employer-paid Short-Term Disability Insurance
- Generous PTO accrual system
- Optional employee-paid ancillary benefits
VP Advantage is committed to equal opportunity employment. #ALP
