What are the responsibilities and job description for the Night Auditor position at Arcadia Bluffs Golf Club?
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Arcadia Bluffs Golf Club is one of the premier golf destinations in the United States, offering two championship golf courses, exceptional lodging and exquisite dining options.
We are seeking a Night Auditor (Overnight Receptionist) to join our team. Schedule: 10:00p - 7:00a.
Summary
The Night Auditor is responsible for providing a friendly, professional, and efficient service to all hotel guests, in line with the Arcadia Bluffs vision and values on customer satisfaction. This position helps to maintain order of the day to day operations of the Front Desk.
Responsibilities
- Answer phone calls and perform wake up calls if necessary.
- Keep work area clean and tidy at all times.
- Respond to and follow through on guest requests, concerns and problems to the guest’s satisfaction.
- Monitor and respond to emails in a timely manner.
- Report any maintenance/equipment issues to the Front Desk Manager at the end of each shift.
- Prepare reports for hotel operation.
- Prepare Welcome Packets for guests arriving each day.
- Assist guests with loading and unloading luggage and golf clubs during their arrival or departure if necessary.
- Efficiently check guests in and out of the Lodges and Cottages after hours.
- Perform cash and credit card transactions and balance the cash drawer on a daily basis.
- Perform credit card settlements and run End of Day procedures using Opera software.
- Keep all windows and floors in work area clean.
- Keep all common areas with amenities for guests clean and stocked at all times.
- Monitor the video cameras to ensure that there are no disturbances to the guests during quiet hours.
- Follow the Night Audit checklists to ensure that all of the tasks and areas that you are responsible for are done on time.
Qualifications/Skills
- Must be able to communicate effectively with staff members and maintain a fun, positive, and comfortable environment.
- Must be punctual, reliable, and responsible.
- Must possess the ability to work under little to no supervision and manage time appropriately and responsibly.
- Always exhibit excellent customer service using professional etiquette and manners.
- Maintain clear and efficient communication and coordination with all departments of Arcadia Bluffs.
- Must be well organized and able to handle several tasks at once.
- Willingness to work weekends, and holidays.
- Always have a professional, well-groomed appearance.
Equal Opportunity Employer
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Schedule:
- Night shift
Work Location: In person
