Arcadia New England is recruiting a home care Scheduler / Assistant Office Manager supporting the direct management oversight over the day-to-day operations of the Southern Maine branch. Responsibilities include supporting the Office Manager, as directed, in :
Overseeing all office home care operations in the territory, and management of all branch field staff.
Managing and executing new patient intake, day-to-day shift scheduling, call outs and overall customer relations, and ensuring compliance with all care plans and service authorizations.
Supporting the payroll operations, as well as office supplies and expense tracking and oversight.
Participating in centralized recruiting, hiring and training of field staff in coordination with overall company efforts and requirements.
Maintaining strong vendor, customer and industry organization relationships that translate into sustained business.
Ensuring quality assurance, regulatory and audit compliance and required supervisory.
Ensuring implementation of overall company service and operating policies and procedures.
Coordinating with billing and accounts receivable department to ensure accurate billing and on-time payment for services.
Assisting with HR Manager with reporting and HR compliance.
Supporting brand awareness, marketing and advertising.
Travel within the territory as needed.
The ideal candidate will have the following qualifications :
A minimum of three (3) years home care industry experience in an office, administrative, management or operations capacity.
Ability to build and maintain vendor and customer relationships, including in the private pay marketplace.
Demonstrated ability to manage people, budgets and operations, and to multi-task responsibilities.
Ability to develop staff, as well as hold them accountable to goals and responsibilities.
Strong technology skills; adept at adopting and learning new software programs.
Willingness to travel within the territory as needed, and access to an automobile and required insurance during normal business hours.
Ability to commute to and work in an office, as required.
Passion for the home health care industry and caring for vulnerable populations.
Interest in being part of a team.
A growth and business mindset.
High impact communication skills; both written and verbal.
Highly organized with attention to detail.
Self-starter; able to prioritize, meet tight deadlines and manage time effectively.
Leadership behaviors required for success in this role.
Since 1998 Arcadia New England has offered an incomparable level of quality, compassionate personal In-Home Care Services to families and their loved ones. We are trusted partners in matching the ideal caregiver with the specific needs of each of our clients – personal service and attention you can depend on. We believe keeping people at home where they are most comfortable is what helps recovery and rehabilitation best and keeps them mentally and physically healthier longer. With qualified care providers throughout Maine, New Hampshire and Massachusetts, let us provide the professional care, personal assistance, and companionship your loved one needs for the quality of life they deserve. Visit us at www.arcadianewengland.com.
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