What are the responsibilities and job description for the Maintenance Supervisor position at ARCAN Capital?
Maintenance Supervisor
Job Description
The Maintenance Supervisor is a hands-on leader responsible for overseeing all maintenance operations while mentoring and developing a high-performing team. This role ensures the community remains safe, well-maintained, and visually appealing by managing interior and exterior repairs, groundskeeping, and preventative maintenance. In addition to responding to resident service requests with a commitment to exceptional customer service, the Maintenance Supervisor plays a key role in training and guiding the maintenance staff, fostering a culture of continuous learning and professional growth. This position requires strong technical expertise, problem-solving skills, and the ability to effectively coach and empower team members to uphold the highest maintenance standards.
About Arcan Capital
Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.
Key Responsibilities
- Prepare market-ready apartments, including painting, carpet repairs, cleaning, and general maintenance, to ensure a high-quality move-in experience.
- Oversee and perform routine interior and exterior maintenance, such as snow/ice removal, gutter cleaning, HVAC servicing, plumbing, electrical, and carpentry repairs.
- Respond promptly and professionally to maintenance requests from residents and staff, ensuring timely resolution of issues.
- Recruit, train, and supervise maintenance team members, providing ongoing coaching and performance evaluations with the Property Manager.
- Implement and track preventative maintenance schedules while ensuring compliance with safety protocols and regulatory requirements.
- Manage vendor relationships for contracted services like landscaping, painting, and asphalt work.
- Maintain resident privacy and uphold professional conduct, delivering superior customer service at all times.
- Adhere to all local, state, and federal housing laws, fair housing regulations, and OSHA safety standards.
Qualifications & Skills
- Strong technical expertise in HVAC, plumbing, electrical, carpentry, and mechanical systems, with the ability to troubleshoot and perform repairs.
- Proven leadership and training skills to mentor and develop maintenance staff effectively.
- Excellent customer service and communication abilities, ensuring a high-quality resident experience.
- Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
- Proficiency in computer applications, including email and maintenance management software.
- Flexibility to work on-call, weekends, and holidays, with adherence to OSHA, fair housing, and regulatory standards.
Education & Experience (Preferred but Not Required)
- High school diploma or equivalent required.
- 2–5 years of maintenance experience, preferably within a multi-family housing environment.
- Prior experience in personnel supervision is preferred.
- HVAC, EPA, and/or CPO certifications required.
- Valid driver’s license and reliable transportation may be required based on property-specific needs.
Why Join Arcan Capital?
Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.Opportunities for growth—We invest in our team members and offer career development opportunities.
Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation,5 days of PTO/Sick leave, matching 401k program and more!
If you’re ready to bring your customer service expertise and people skills to a dynamic real estate environment, we encourage you to apply today!
