What are the responsibilities and job description for the Account Manager I - Fort Collins, CO position at ArcBest?
Job Description Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Responsibilities Assist in collection process and cargo claim prevention, as neededAggressively pursue customers using networking, social media, customer referrals, etc.Conduct calls and face-to-face meetings with customersCreate service solutions for customers' unique business problems, and initiate pricingMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsNegotiate service requirements and prices; establish service packagesManage business relationships and entertain customersCollaborate with customers, front-line management, and various ArcBest departmentsMake sales calls and presentations to customers of all sizesMaintain and grow expertise of ArcBest service offeringsObtain and develop new accounts utilizing Company techniques and methodsIdentify customer challenges; develop and implement solutions to create opportunitiesDevelop sales strategies and a comprehensive understanding of customers' business modelsOther duties and projects, as assignedWork in a team setting to accomplish goalsInteract with all employees and customers in a professional and courteous mannerMaintain a positive, customer-focused attitude in a highly intense environmentExhibit excellent customer serviceConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareComplete itinerary and call report as required by Company guidelines and IRS regulationsComplete monthly sales audit reports and expense reports, as company guidelines requireMaintain accurate territory account information in ArcBest database Requirements Education : Bachelor's Degree, preferredRelevant experience will be considered.Experience : Transportation industry and related sales experience, preferredComputer Skills : Proficient in Microsoft Office Suite.Additional Requirements : Knowledge of business solutions, competitors, and decision makers, preferredKnowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies : Addressing Customer NeedsCross-SellingNegotiatingPerseverance and Follow-ThroughProblem SolvingRelationship ManagementSales Closing and AgreementsSellingOther Details Work Hours : Generally, Monday - Friday between 8 : 00 am - 5 : 00 pm with occasional irregular hours depending on workload and customer events.Compensation : This is a salary position paid biweekly.Variable compensation is included.About Us ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
