What are the responsibilities and job description for the Business Development Representative - SMB position at ArcBest?
The Business Development Representative - SMB builds their own portfolio of small to medium sized customers across North America, with the opportunity to solicit any region and/or vertical in North America. Our current customers range from different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, and retail. The Business Development Representative - SMB prospects customers, actively sells ArcBest transportation services, and develops relationships with accounts. This position is the main point of contact for customer interactions, and works cross-functionally with the modal operations and carrier sales departments.
Responsibilities
* Maximize operational efficiencies for customer shipments by using the transportation management software
* Collaborate cross-functionally with carrier sales, yield management, and modal operations departments
* Research new leads by utilizing customer databases and customer relationship management software
* Uncover customer needs while successfully positioning all ArcBest services, including but not limited to, truckload, less-than-truckload, and managed transportation
* Prospect small to medium sized customers through cold calling and email communication
* Assist and oversee revenue collection process as needed
* Other duties and projects, as assigned
* Effectively support teammates' accounts when necessary
* Act as a consultant to customers to build and maintain customer relationships
* Proactively identify issues and resolve problems to uphold our commitment to service
Requirements
Education:
* Bachelor's Degree, preferred
Experience:
* Previous customer sales, operations, or service experience, preferred
Additional Requirements:
* Ability to multi-task with a high attention to detail.
* Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.
* Ability to thrive in a fast-paced environment.
* Confident decision-making and problem-solving skills.
* Excellent time management skills to prioritize and optimize workload to meet deadlines.
* Highly coachable and eager to learn.
* Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.
* Sales-driven with an entrepreneurial mindset.
Competencies:
* Initiative
* Negotiating
* Perseverance and Follow-Through
* Relationship Management
* Problem Solving
* Selling
* Service Excellence
Other Details
Work Hours:
* Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.
Compensation:
* This is an hourly position paid biweekly.
* Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
