What are the responsibilities and job description for the Client Care Coordinator I position at ArcBest?
Job Description
The Client Care Coordinator is responsible for supporting the daily operations of the Client Care area. This position requires a wide-range of knowledge of all aspects of plan and benefits administration including basic knowledge of Human Resources and Payroll, excellent customer service skills, as well as extensive contact with Choice Benefit members and providers.
Responsibilities
- Maintain confidential information.
- Educate providers on claim filing procedures such as pre-certification, claims submission, and eligibility verification of benefits.
- Check status of claims for providers and members, as needed.
- Demonstrate excellent customer service skills, Company and Plan knowledge, as well as sound judgment when assisting members and providers.
- Serve in various roles, as needed, for committees and special projects.
- Serve as a subject matter expert in a specialized area on the Client Care team.
- Coordinate with other team members to improve processes.
- Develop and maintain an outreach program for members regarding issues with unresolved claims including, but not limited to, assisting members to provide necessary documentation to complete processing.
- Other duties and projects, as assigned.
- Provide excellent customer service by phone, email, and in person for Choice Benefits members, spouses, and dependents regarding their health care coverage and eligibility issues.
Requirements
Education:
- Bachelor's Degree, preferred
Experience:
- 1 year experience in a related field
- Proven track record of meeting performance expectations as a specialist or other related role
Computer Skills:
- Proficient in Microsoft Office Suite, required
Additional Requirements:
- Proven track record of excellent customer service and problem solving skills, required
Competencies:
- Accuracy and Attention to Detail
- Benefits Programs
- Effective Communications
- Human Resources Operations
- Interpersonal Relationships
- Managing Multiple Priorities
- Problem Solving
- Service Excellence
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience."
