Manager, Cognitive Engagement

Company

ArcBest

Location

Fort Smith, AR - McClure Campus

Workspace

On-Campus

Pay Type

Salary, Full-Time

Job ID

25612

Job Description

The Manager, Cognitive Engagement is responsible for managing our team of Cognitive Engineers and ML Engineers as they implement and maintain state of the art, scalable, high-performance cognitive solutions. The Manager, Cognitive Engagement leads design discussions with other team members, proposes alternative courses of action to help the customers meet their needs, and analyzes and interprets data to present results in a meaningful manner. They represent the CE Department in PI planning and provide timely and accurate reporting on the status of all CE systems as required. The Manager assists team leaders as needed in the system definition, system design, coding, testing, and implementation of cognitive solutions designed to meet the customers' needs. If necessary, they assist in the training of their customers on how to operate systems in their area of responsibility. In addition, this position must maintain communication with management and other team members on the status of cognitive projects

Responsibilities

• Improve the consistency, timeliness, quality, security, and delivery of cognitive systems.
• Follow up on solutions implemented and maintain close, regular communications with the key functional department personnel.
• Provide estimates for the different stages of cognitive projects, revising these estimates as additional information becomes available.
• Provide solutions for any system problems that may arise, which includes 24-hour on-call support for existing systems.
• Assist employees with questions concerning one's responsibilities and share technical knowledge. Train customers in specific applications.
• Analyze, estimate, advise, counsel, serve, conduct research, guide, and assist customers with specific problems or questions concerning cognitive systems.
• Assist employees with systems design, and system definition and determine the steps necessary to code, test, and implement cognitive systems to meet the customers' needs.
• Administer special projects as assigned.
• As needed, write code, train models conduct third-party reviews for cognitive systems.
• Prepare, organize, and conduct training classes for employees when needed.
• Provide for and manage personnel in the Cognitive Engagement area of responsibility, including personnel-related tasks such as planning, organizing, scheduling, delegating, coordinating, motivating, leading, training, directing, reviewing, and evaluate performance and work assignments.
• Determine whether a problem exists, and if so, formulate and implement a solution for the problem.
• Consult with customers on implementing proposed solutions and plan courses of action to help the customer meet their needs.
• As needed, assist employees with estimates, designs, test procedures, and implementation of system enhancements when requested by the customers.
• Actively assist in the new hire recruiting process.
• Other duties and projects, as assigned.
  
  

Requirements

Education:

• Bachelor's Degree in Computer Sciences or related field, required
• Master's Degree in Computer Sciences or equivalent experience, preferred
  
  

Experience

• 6 years software development experience, required Preferably in the ArcBest/ABTech environment.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python.
  
  

Computer Skills

• Proficient in Microsoft Office Suite.
• Strong working knowledge with MLOps and deployment pipelines; knowledge of ML frameworks, libraries, data structures, data modeling, and software architecture.
• Working experience in multiple, modern programming languages such as C#, JavaScript, and Python. Strong knowledge of relational databases, SQL, and ORM technologies and software engineering tools.
  
  

Competencies

• Coaching Others
• Cognitive Computing
• Innovation
• Managing Multiple Priorities
• Producing Results
• Project Management
• Stakeholder Focus
  
  

Other Details

Work Hours:

• Work hours will generally fall between 7:30 am - 5:30 pm and may include irregular and on call hours. A flexible work schedule may be available after six months of employment, subject to approval by the supervising director.
  
  

Compensation

• This is a salary position paid biweekly.
  
  

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.