Planning Coordinator

The Planning Coordinator I executes Managed Operations services / analyses for ArcBest customers and service providers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position supports all customer needs for data and shipment management including performing data analyses to determine and pro-actively address inefficiencies, delivering dynamic transportation and logistics solutions that support the needs of the customer focusing heavily on lead times, visibility, transportation costs, and available carrier capacity, and offering special project support in order to continually integrate and update providers and vendors in the TMS. The Planning Coordinator I collaborates with various ArcBest divisions to identify root causes and initiate process improvements as well as executes any and all supply chain needs to support the objectives of the customer and ArcBest.

Responsibilities

• Serve as the voice of the Managed Operations customer inside ArcBest.
• Other duties and projects, as assigned.
• Improve quality, productivity, and effectiveness through the quality process.
• React effectively to customer and carrier demands and deadlines.
• Display a sense of urgency, ability to work under pressure, with attention to detail.
• Build, develop, and grow all internal business relationships vital to the success of revenue growth and customer experience.
• Grow profitable revenue for ArcBest through our different service offerings.
• Manage daily activities for numerous accounts and requests from internal and external customers to ensure all special requirements are met.
• Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
• Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
• Monitor (track and trace) customers' shipments / loads while also effectively managing carrier relationships.
• Maintain documentation of all customer TMS processes and business rules to ensure continuity.
• Develop a comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers, and carriers.
• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Implement problem solving solutions to ensure accurate and timely invoicing to customers and payments to carriers.
• Serve as the liaison for Managed Operations while collaborating with departments to resolve difficulties that impact numerous parties.
• Serve as the liaison between the customer and their providers / vendors / carriers to execute and support logistics needs in the TMS.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.

Requirements

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Other Details

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