Customer Service Representative

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

Primary responsibility for all aspects of Claim intake, comprised mostly of Commercial Auto claims, with assistance to additional lines as required.

Position Description

• Answer and respond to customer service phone calls for both Inquiries and for First Notice of Loss (phone reports)
• Prepare acknowledgement letters and forward via mail or electronically to the insured, brokers and/or claimants
• Responds to Claim related calls and correspondence primarily from brokers, insureds and non-insured claimants and vendors
• Investigates to uncover the claim customers' needs and manages the customer experience from claim intake to resolution
• Adheres to World Class Customer Service Standards and documents all claim customer interactions in the call center management technology application
• Engages and Participates in the Arch Experience values and continuous improvement initiatives
  
  

Education And Experience

• High School Graduate or equivalent, some college or insurance related experience preferred
• 2 to 3 years experience in Customer Service (preferably Commercial Auto Claims)
• Skill with MS Office, WORD, EXCEL
• Must be detail oriented
• Superior customer service and communication skills required
• Excellent verbal/written communication skills
• Strong interpersonal skills
• Computer and keyboarding skills
• Ability to work in multiple systems
• Salary: $41,300 - $51,615/year
  
  

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.