What are the responsibilities and job description for the GUEST SERVICES REPRESENTATIVE position at Archbold Medical Center?
Guest Services Representative
Job Description:
Perform duties of desk receptionist, including answering the phone, filing and other duties as needed
Checks-in all visitors using visitor management software and ensure they are directed to the correct area
Maintains and orders supplies as needed
Know hospital codes and how to respond accordingly
Delivers gifts, flowers, and other products to patient floors as needed
Obtains requested information from patients and guests
Assist patients that need assistance as needed
Notifies Patient Advocates department if a patient or visitor has a concern or complaint
Maintains a professional image
Makes a conscientious effort to help maintain a clean, safe and secure environment
Assumes responsibility for institutional requirements
Interpersonal skills
Demonstrates pride in the organization
Strives to work well as a team member
Light Housekeeping Duties
Hospital Policies Enforcement
Must have great customer service skills
Visitor management assistance with Volunteer Services
Experience/Qualifications:
Must have a high school diploma or GED
Must enjoy working with the public
Computer skills necessary
Previous medical experience preferred
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Work/Life Balance
- Planning for the Future
- Low-Cost Prescriptions
- Health & Wellness Benefits
- Planning for Life’s Unexpected Moments
- Helping You to Advance Your Career
Mission
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care
