What are the responsibilities and job description for the TECH SUPPORT ANLAYST III position at Archbold Medical Center?
Tech Support Analyst III- IS Desktop Support
Description:
Provide excellent customer service and Level III technical support for desktop services to all Archbold Medical Center Health System users. Provide support and assistance from our call center, email system, problem management systems. Maintain security principles for all services.
Triage problems, document relevant information, prioritize problems based on customer needs and work to resolve all Desktop support issues in a timely manner.
This position will also serve as a project lead for any major desktop computer initiatives and liaison with our Server, Network and Applications teams.
Education Requirements
Requires High School Diploma.
Associates Degree (A.A.) in I.T. or related field preferred.
Technical Diploma in I.T. or equivalent preferred.
CompTIA A , Network or Security Certification strongly preferred (required to obtain within 1 year of employment).
Experience (Required):
2 years' work experience with desktop support in I.T or related field with an Associate's Degree (A.A.) in I.T. or related field.
Or 2.5 years' experience with desktop support in I.T. or related field with a Technical Diploma and/or CompTIA A Certification.
Or 3 years' work experience with desktop support in I.T. or related field.
Perks/Benefits:
(for eligible employees):
Have optimal opportunity for career growth within our growing organization
Medical / Dental
Retirement Plan
PTO and paid life insurance
What Sets Us Apart
Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What we offer:
We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Work/Life Balance
- Planning for the Future
- Low-Cost Prescriptions
- Health & Wellness Benefits
- Planning for Life’s Unexpected Moments
- Helping You to Advance Your Career
Mission
To provide safe, innovative and compassionate care for our communities.
Vision
A healthier region, stronger communities, meaningful work, and trusted care
