Lead Funeral Arranger - Holy Cross Mortuary (Culver City)

• Oversee the management of resources and day-to-day operations of mortuary I, II, or III.
• Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events.
• Develop and maintain a positive environment to ensure level of service exceeds patron's expectation.
• Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures.
• Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained.
• Help oversee the integrity of mortuary data entry, recordkeeping, retention and archiving.
• Attend and participate in management meetings and training sessions.
• Services client families during funeral visitations and interment. Assist with caring for the deceased in a respectful manner. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Assists in the implementation of choices made by the family/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Ensures customer needs are met directly or through appropriately licensed individuals.
• Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with policies and procedures.
• Retains heritage and grows market share through active involvement with community, religious and other organizations.
• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of documentation, stationery; information on insurance, health benefits, pension; prearrangement for next of kin.
• Ensures adherence to all applicable professional, municipal, state and federal licensing authorities, rules and regulations.
• Completes and accurately prepares all documents related to services, cremations, maintenance and any other type of data entry.
• Assists with general office duties including answering phones and preparing reports as necessary.
• Assist with the maintenance of vehicles, the facility and property.
• Receives caskets and other funeral home supplies as well as place into inventory.
• Attends meetings and group activities as directed.
• Addresses and resolves customer service issues in a timely manner.
• This position may perform various service and client relations activities.
• Performs other duties as assigned.
• Provide coaching, mentoring, and development to direct reports and staff
• Taking Loved ones into our care from place of passing
• Assist direct reports in setting and achieving personal career goals.
• Assist in making loved ones presentable for services
• Perform related duties as required.

• Active member of a Catholic Faith community.
• Associate or bachelor's degree from an accredited college or university in Business Administration preferred. Absence of a degree, associates degree with appropriate managerial, supervisory and administrative work experience.
• At least 5-years' related experience to Funeral Director or some experience, in all business management, office administration and supervision. Mortuary Management experience preferred.
• Bi-lingual English & Spanish.

Knowledge, Skills, and Abilities

• Mortuary operations preferred.
• Principles and practices of successful management, supervision and training.
• Archdiocese organization, objectives and policies.
• Computers and software, including but not limited to Microsoft Office Suite.
• Office and business technology, including but not limited to printers, fax machines, telephones
• Available to work weekends and evenings.

• Coordinating and supervising a variety of diverse activities concurrently.
• Building and maintaining relationships using tact, courtesy and diplomacy.

• Communicate and relate to others effectively in written and oral form.
• Assure compliance with established cemetery policies, regulations, directives and requirements.

• Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds.
• Intermittent bending, stooping, twisting, walking, kneeling, and crouching.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Position requires ability to lift various amount of weight as needed.
• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.