Receptionist - Mission Hills Mortuary

• Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
• Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
• Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
• Provides information associated with Accounts Payable and Accounts Receivable.
• Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
• Ensures the entrance area of the facility is clean by providing light housekeeping as necessary.
• Maintains daily facility schedule.
• Assists in Memo preparation, including scanning photos and proofreading.
• Other duties may include:
• Research records for genealogy requests.
• Processes Petty cash and bank deposit.
• Orders markers, granite, and final date scrolls.
• Maintains deed and trust files.
• Completes Installation Work Orders (IWO).
• Performs other duties as assigned.
• At all times comply with company policies, procedures and instructions.
• Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested.

MINIMUM QUALIFICATIONS

• Active member of a Roman Catholic faith community.
• High School Diploma or GED equivalent required.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Strong knowledge of office administrative tasks and office equipment.

• Bilingual Spanish/English preferred.
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Must be able to read and interpret Mortuary and Cemeteries policies, procedures, contracts and customer files such as interment right records.
• Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
• Effectively present information to patron family members, co-workers and management.
• Ability to follow multiple pending requests through to completion.
• Ability to organize and coordinate projects.
• Calculate figures and amounts such as discounts, interest, proportions and percentages and to apply concepts of basic mathematics.
• Proficiency in data entry and reconciliation techniques.
• Ability to concentrate and complete moderately complex forms.
• Work independently with initiative and little supervision.
• Maintain confidentiality.
• Understanding of Christian Burial in the Catholic Church.
• Interpersonal skills including tact, patience and diplomacy.
• Ability to travel to local sites for meetings.
• Ability to express or exchange information by means of the spoken word.

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Requires ability to frequently lift or move objects up to 30 pounds.
• Sustain frequent movement of the fingers, wrists, hands, and arms.