Case Manager - St. Stephen's CARE Center

Description: Works Hours: 8:30 A.M. - 5:00 P.M.

Workdays: Monday - Friday (evenings/weekends as needed)

Location: St. Stephen’s CARE Center, 2127 S. Zarzamora, San Antonio, TX, 78207

Mission: The mission of Catholic Charities is to provide for the needs of our community

through selfless service under the sign of love.

Summary

The Case Manager is responsible for coordinated services to clients seeking assistance through the Family Self Sufficiency programs to help attain self-sufficiency utilizing utility and rental assistance programs, by providing adult education, employment services, financial education, and life skills classes necessary to achieve assessed goals. Upon assessment, the case manager will provide education, workforce development, financial literacy, as well as meeting the participant’s basic needs (food, shelter and clothing). The Case Manager is responsible for referring eligible clients to programs within the organization and external partners. The Case Manager will assist in enrolling participants for benefits through Texas Health and Human Services Commission and other supportive services they may qualify for. Duties include but not limited to capacity building, course/curriculum creation, execution, and oversight, client recruitment and retention, case management, performance management, self-sufficiency outcomes, budget management, file maintenance and compliance, and monthly reporting of data.

Position Responsibilities

• *Responsible for intake assessment of walk-in clients to determine educational, workforce development, financial literacy, and basic needs and provide referrals to additional resources
• *Assist with day-to-day program operations at St. Stephens and Guadalupe Community Center related to case management services including but not limited to assessing and determining eligibility for emergency assistance, requesting and applying for emergency assistance, administering emergency funding and processing payments for emergency assistance.
• *Responsible for ensuring all forms are fully completed, all necessary documentation is obtained, and data is entered into all appropriate databases (Charity Tracker, Briteworks, Smartsheets, HMIS) in a timely manner
• *Maintain active caseload of clients to include establishing goals, assessment and tracking of outcomes on self-sufficiency matrix and follow up towards progress of goals at least every 30 days
• *Maintain detailed, up-to-date, accurate, and well-written documentation of client progress towards al financial, workforce and personal goals
• *Submit monthly and quarterly reports in a timely manner
• *Provide clients assistance in navigating and applying for resources such as SNAP, Medicaid/CHIP, TANF, housing, childcare assistance, or other applicable resources/eligible services with other agencies
• *Conduct Family Self Sufficiency program classes to assist in progressing clients to meet identified goals.
• Conducts file reviews to ensure client records are in compliance with agency and funder requirements
• Develop and nourish partnerships with external stakeholders to increase agency capacity to deliver adult educational services, workforce development and financial literacy.
• Other duties as assigned by Lead Case Manager, Program Director, or Senior Director.
  
  

Competencies

Critical Thinking

Customer Service

De-escalation

Solution Oriented

Teamwork

Requirements

Minimum Qualifications:

Education

• Bachelor’s degree in education, Administration and/or Social Work or
• Associates degree and 2 years of experience or
• High School diploma and 4 years of experience
  
  

Experience

• Minimum of 2 years of experience in nonprofit setting with at least 1 year of experience in Social Services and/or Case Management experience is preferred.
  
  

License and Credentials

• Reliable transportation
• Valid driver license and clean driving record
• Valid vehicle insurance
• Bilingual in English and Spanish preferred
  
  

Minimum Knowledge And Skills

• Knowledge of Microsoft Office Programs and word processing
• Knowledge of Internet, email, and basic phone and voice messaging
• Ability to handle crisis and use critical thinking
• Ability to multitask and work in a fast-paced environment
• Excellent verbal and written communication
• Ability to maintain high standards of client confidentiality
• Experience working in case management or within grant funding preferred
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.
  
  

Travel Requirements

Travel requirements for the position includes 10% local and 0% overnight.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.