What are the responsibilities and job description for the Office/Client Care Coordinator - St. PJ's Children's Home position at Archdiocese of San Antonio?
Job Type
Full-time
Description
Workday : Monday - Friday
Work Hours : 8 : 30 a.m. - 5 : 30 p.m.
Location : 919 Mission Road, San Antonio, TX 78210
Mission : The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.
Summary :
As the initial point of contact for any visitor or caller, this position is responsible for extending positive customer service and coordinating communication between the public and employees. Other components of this position include greeting clients / visitors, receiving donations, processing mail, and directing telephone calls. In addition, will provide billing and client care coordination for St. PJ's Counseling Department. This position is also responsible for billing of insurance claims to insurance carriers and private pay individuals. The Office / Client Care Coordinator is responsible for clear, detailed communication with clinical staff, payers, and clients regarding various insurance-related and payment-related issues.
Position Responsibilities :
- Is the primary point of contact for visitors and clients, monitors access to campus, and answers the phone.
- Perform front desk receptionist duties to include receiving donations and processing the mail
- Analyze and organize office operations and procedures such as information management, filing system, requisition of supplies and other clerical services.
- Maintain presentable appearance of lobby, conference room, vending machine area, and mailbox area
- Purchase and maintain vending machine items
- Assist VP of Programs with various communications including the Governing Committee
- Draft & distribute agency correspondence as necessary
- Maintain Standard Operating Procedures for front desk areas
- Provides professional interaction with clients and St. PJ's staff to provide information on insurance coverage, billing procedures, and accepts payments.
- Provides accuracy in processing claims and validating checks.
- Other duties as assigned by the VP of Programs, and / or the office of the Executive Director.
Competencies : Adaptability
Customer Service
Communication
Focus
Integrity / Honesty
Requirements
Minimum Qualifications :
Associate degree or equivalent from a two-year college or technical school.
Minimum of 1 years' experience in Medical Billing with at least 6 months of experience in Behavioral Health Billing and / or CPT coding experience.
Reliable transportation
Minimum Knowledge and Skills :
Travel Requirements :
Travel requirements for the position includes 5% local and 0% overnight.
Disclaimer :
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.
Salary Description
15.50 - $16.50
Salary : $16 - $17
