What are the responsibilities and job description for the Sales Associate position at Architect's Wife?
The Architect’s Wife:
Owner, Abby Hetherington, has honed her modern mountain design aesthetic and rewrites the vocabulary of mountain style by using her signature touch to harmonize an eclectic aesthetic.
Located in the historic Montana Motor Supply building in downtown Bozeman, Architect’s Wife is known for its ability to combine pieces from different design eras and styles. Every item is hand-selected from auctions, antique fairs, and favored furniture brands to provide an eclectic mix of well crafted, luxurious home furnishings. This careful curation shapes the unique retail experience of the customer who is looking for something outside of the box store norm.
Sales Associate Overview:
Our team is growing and we want to meet the person who starts their day with a little pep in their step, a can-do attitude, and ready to tackle all that the day presents. We are looking for a sales associate who is passionate about offering a service forward, boutique sales experience. Experience in the design and/or furniture industry is preferred but not required. The ideal candidate likes working on a team and is a self starter. The work pace is fun and fast, but is rewarded with a competitive wage, full benefits, and the occasional french fry tour.
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Role Expectations:
(General Responsibilities)
- Engage each customer throughout their visit to the store.
- Ensure all guests have an exceptional experience at Architect’s Wife by anticipating needs, offering suggestions and guidance throughout the showroom, and providing feedback with design inquiries.
- Ability to listen to clients’ needs and offer suggestions to help problem solve (and suggestive sell!)
- Follow up in a timely and professional manner with clients on all requests, orders, concerns from initial point of contact through delivery of merchandise at final destination.
- Attend weekly staff meetings and product training.
(Inventory & Merchandising)
- Thorough knowledge of all inventory including furniture, art, lighting, rugs, accessories & gifts.
- Restocking inventory daily and building new displays as needed based on sales, seasons, and new products.
- Assist with overall showroom aesthetic and merchandising.
- Assist with events and showroom flips (these days can be long but fun when surrounded with a team dedicated to an inspiring outcome.)
- Maintain cleanliness and professional appearance of yourself and the showroom.
- Conduct yourself with the utmost professionalism and integrity.
- Take pride in your work!
(Sales)
- Achieve monthly sales & performance goals.
- Determine clients who request additional design services for custom orders.
- Build relationships with customers to help cultivate connections and sales opportunities.
Qualifications:
- Team player with a strong worth ethic.
- A smile and positive attitude.
- High end retail sales experience - bonus if you’ve worked in furniture, textiles, and design.
- Motivated by sales goals.
- Design experience is a bonus, admiration required.
- Professional communication etiquette on the phone and via email.
- Working knowledge of Microsoft Office and Google Suite. (We love a good spreadsheet and data driven decision making.)
- Detail oriented, organized, and motivated by deadlines.
- Available to cover Saturdays, some holidays (we all rotate!), and an occasional evening.
- Experience with Shopify & Lightspeed Retail is preferred but not required.
AW Benefits:
- Competitive compensation
- Full health insurance benefits
- Retirement
- Sick time
- Vacation
- Store discount
- Team building activities
- Driven, intelligent, and fun coworkers (if we do say so ourselves!)
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Job Type: Full-time
Pay: From $1.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
We are following guidelines published by the Gallatin County Health Department and the CDC.
Ability to commute/relocate:
- Bozeman, MT 59715: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 3 years (Preferred)
Work Location: One location