What are the responsibilities and job description for the Field Service Technician Senior position at Archrock Career Center?
Overview: Performs maintenance and repair activities on gas compression and/or process equipment, at customer's location, as directed. Acts as a technical resource for more complex issues in assigned area.
Skills and Abilities:
Ability to:
- Demonstrate advanced troubleshooting and repair skills on multiple types of equipment including Caterpillar, Cummins, and Waukesha Engines as well as Ariel Compressors.
- Perform Preventative Maintenance (Adjust valves) to standard with no help.
- Lead a team performing Major Maintenance (Top End, Head changes, Piston and Liner replacement), Assembly and Disassembly projects to standard with limited to no assistance.
- Perform compressor calculations.
- Have high level customer service and communication skills.
- Read, write and speak English (work orders, manuals, etc.).
- Use computer skills, including vendor specific programs (Cat ET, Cat SIS, Waukesha ESP, Ariel Performance, Murphy Config Tool, etc.), Google Chrome and Outlook.
- Regularly complete and submit company required documentation through company software in a timely manner.
Knowledge:
- Thorough knowledge of gas engines and compressors, electrical systems, panel boards, controls, skid wiring, etc., through advanced training or performance verification.
- Working knowledge of relevant HSE procedures and regulations.
- General understanding of customer’s production equipment. Scrubbers, on/off skid.
- Fully understands all processes and systems on how a compressor works.
- Knowledge of maintenance standards and ability to accurately and completely follow.
Minimum Education and Certification:
- High school diploma or equivalent preferred.
- Valid driver's license and a good driving record.
- Gas or diesel engine and compressor school/training preferred.
Minimum Experience:
- Typically at least 5 years experience with natural gas engines and compressors, and a working knowledge of production equipment.
- Demonstrated history of successful and safe service experience.
Benefits:
(Full-Time Employees)
- Medical, Dental, and Vision Insurance
- Quarterly Bonuses
- Up to 5% Match 401(k) Retirement Plan
- Employee stock purchase plan
- Tuition reimbursement up to $5,250
- Dependent Education Scholarship Program
- Competitive Paid Time off including nine paid holidays
- Basic Life and AD&D Insurance at no cost to the employee
- Annual boot allowance for field ops roles
- Annual Tool Allowance
- Full FR Uniform Provided
- Service Truck on Day 1 (Field Service Technician Roles Only)
Leadership:
- Expected to serve as a resource to others for mentoring, knowledge transfer, training and checking work.
- May occasionally lead a crew.
Non-Essential Duties: Performs other duties as assigned
Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Must be fit for duty for the job tasks being performed (Refer to WorkSaver Systems Critical Demands for full details).
- Must meet the medical requirements necessary to wear PPE required by role (includes respiratory protection medical requirements as required by role).
- Constantly required to display good manual dexterity and to reach with hands and arms.
- Constantly required to talk and hear.
- Frequently required to sit while driving or using a PC.
- Frequently required to stand, walk, stoop, kneel, squat, and twist with good balance.
- Regularly required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds.
- Occasionally required to carry at least 40 pounds with one hand for at least 10 feet.
- Occasionally required to crawl, climb in and around equipment, stairs and vertical ladders.
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.
Problem Solving and Innovation:
- Resolves majority of the troubleshooting issues with no help.
- Provides solutions to a diverse scope and range of complex engine and compressor problems where analysis of information requires evaluation, new approaches, planning and resourcefulness.
- Expected to regularly identify opportunities and to provide ideas, methods and innovations to enhance teamwork, individual development, efficiency and quality.
Impact:
- Actions and decisions impact operational, and financial results in work group.
- Typically resolves problematic units and customer related issues in a timely manner.
- Enhanced skills will most likely result in fewer scheduled delays or decreased costs.
- Accountable for HSE, service quality, and customer satisfaction.
Freedom to ACT:
- Typically receives and follows specific detailed instructions and/or procedures.
- Typically works with no supervision.
- Follows standard practices and procedures in reviewing situations or data from which answers can most often be readily obtained.
- Selects methods, techniques and approaches and arranges activities to meet defined schedule.
- Determines action to be taken within limits of standard practice and authority.
