What are the responsibilities and job description for the Associate Vice President, Operations position at archwellhealth?
Associate Vice President, Operations
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
The Associate Vice President (AVP) of Operations is a crucial leader at ArchWell Health. You will lead and support the market management team, have large P&L responsibility, and oversight of the assigned region’s growth, community relations and all operations.
As a AVP, Operations You Will:
- Lead assigned region from a complete operational perspective
- You will directly manage market-level leaders and oversee the management, and development of colleagues across all centers in the territory
- Manage the P&L over the division; responsible for all operations across the region and achieve financial, growth, and operational KPIs; there is a significant focus on growth and member satisfaction
- Work side by side with your teams to ensure operational excellence and deliver outstanding patient experience
- Work in a collaborative relationship with the Regional Growth Director
- Partner with market medical director(s) to build a collaborative and effective provider culture, focused on delivering outstanding patient care
- Foster relationships with local health care providers, health plans, insurance agencies, and community leaders.
Required Skills/Abilities:
- Solid knowledge of the national payer and risk-bearing provider landscape
- Strong business acumen; demonstrated experience in strategic planning, resource allocation, human resource modeling, leadership technique, and operations
- Track record of developing and implementing processes for providing excellent customer service
- Ability to effectively leverage business and organizational knowledge within and across functional areas
- Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic
- Self-starter with the ability to think creatively and work effectively
- Ability and willingness to travel locally. Region and nationwide travel up to 15% of the time
Education and Experience:
- Undergraduate degree in Business, Healthcare or Public Administration, Finance, Economics or a related field; Master’s or MBA preferred
- Minimum of 10 years in a supervisory role in a medical setting, with at least 5 years of multi-site experience
- Minimum of 5 years of multi-million-dollar P&L management accountability; prior Medicare Advantage risk pool P&L responsibility preferred
- Minimum of 5 years of direct operational experience in Medicare Advantage, value-based models, managed care, or ACOs
- Minimum of 7 years of multisite operations leadership
- Minimum of 5 years of medical group operations preferred
- A passion for mentorship and team-development
- Demonstrated strategic and tactical problem solving and execution skills
- Ability to manage multiple priorities across various stakeholders and departments
- Embodies and serves as a role model of ArchWell Health’s Values:
- Be compassionate
- Strive for excellence
- Earn trust
- Show respect
- Remain resilient
- Do the right thing and do it with passion
