Strategic CRM Manager

ABOUT YOU

The CRM Administrator handles delivering business value to drive sales and improve efficiencies via the companies CRM platform. The individual must be comfortable communicating and presenting to technical and non-technical audiences. This role will focus on delivering incremental value by driving CRM product changes and work closely with teams of developers, designers, and business partners. They will support in-depth CRM application reviews, communicate and present across all levels of the organization, and support cross-functional teams.

WHAT WE CAN OFFER YOU

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• Employee Stock Ownership Program (ESOP)
• Traditional and Roth 401k
• Tuition reimbursement for associates
• Scholarship for associates’ children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 15 business days of PTO 8 paid holidays 1 floating day
• 1-week paid volunteer leave each year
• Family Planning support
• 12 weeks of paid Maternity leave
• Medical, dental, and vision insurance
  
  

At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are proud to be a drug-free workplace and an equal opportunity employer, and all qualified applicants will receive consideration for employment.

From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country - constructing a team of experts in architecture, design, engineering, project management, and business services.

A DAY IN THE LIFE

• Gains a thorough understanding of Associate needs and uses that knowledge to help deliver Salesforce.com product that provide ARCO Design/Build Associates with a best-in-class Customer Relationship Management experience.
• Translates business goals and end-user needs into CRM product strategy; communicates direction and platform product priorities to both internal teams as well as external partners.
• Identifies goals, metrics, and analytics to determine product value; make recommendations and refinements to the CRM product backlog based on learnings.
• Conduct end-user research to help identify and/or refine user stories and help determine requirements.
• Proficient in both CRM Sales Cloud as well as Marketing CRM Coud environments
• Monitors CRM product offerings and feature sets, as well as future Salesforce.com roadmap and periodic releases.
• Work with cross functional teams to identify integration opportunities with other key business systems, including Procore, Viewpoint Vista, and others.
• Technical ownership of other Sales & Marketing platforms, including ZoomInfo, Costar, etc.
• Ensure the CRM product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
• Documents, reviews and ensures that all quality and change control standards are met
• Formulates, tests and refines assumptions through user research and testing
• Creates, prioritizes and accepts user stories; incorporate them into release planning
• Makes CRM product decisions & recommendations that drive value
• Identifies pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements
• Produces design, identifies solutions, and/or configures CRM product settings, objects, flows, etc. to ultimately deliver periodic changes to Salesforce.com application following agile methodologies
• Participates in standups, iteration planning sessions, product demos and retrospectives
• Condenses complex technical concepts into non-technical language for stakeholders
• Handles Associate configuration, onboarding, and continued trainings ensuring Standard Operating Procedures (SOPs) are updated and available.
• Fosters communication with team members to drive value and collectively identify and resolve impediments.
• Advocates for the end-user and stakeholder by empathizing with and understanding user needs to become a domain expert.
• Regularly works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
  
  

NECESSARY QUALIFICATIONS

• Bachelor’s Degree or equivalent in a field of study related to the role.
• 6 years of relevant work experience in well-known CRM applications
• Proven ability to design and implement new processes and facilitate user adoption.
• Experience working as a CRM Manager in an enterprise environment, across various CRM products
• Experience working in a fast paced, fluid environment with shifting priorities
• Experience communicating with and influencing functional and technical team members at all levels in the organization
• Experience creating, prioritizing and accepting user stories
• Experience conducting user research and testing to understand needs
• Experience identifying goals, metrics and analytics to measure Salesforce.com value
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• A documented history of successfully driving projects to completion.
  
  

Preferred Qualifications & Skills:

• Strong understanding of Salesforce best practices and functionality.
• Salesforce.com 101 Administrator or 201 Advanced Administrator Certification
• Salesforce Marketing Cloud Administrator Certification
• CRM Experience that could include Hubspot, Microsoft Dynamics, or other enterprise grade CRM.
• Demonstrated experience in modern software development practices and agile methodologies, test driven development, and continuous deployment
• Previous experience working in a SCRUM or agile environment preferred.
  
  

MAKE YOUR MOVE

We are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 6,300 design-build projects across 48 states and 48 major cities nationwide. We ranked #4 out of the top 100 design-build companies in the U.S. and #17 on ENR's Top 400 Contractors list of 2024. Most importantly, our clients like us, trust us and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person that can make a difference at ARCO? If the answer is, “Yes!” we look forward to meeting you.

ARCO does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from ARCO’s Human Resource team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers