What are the responsibilities and job description for the Purchase Order Reviewer position at Arconic?
Join our team as a Sales and Customer Support Representative in Springdale, Arkansas. This role involves reviewing and entering customer purchase orders using proprietary software and collaborating with internal resources on projects.
Main Responsibilities:
- Order Processing and Management: Reviewing and processing customer orders, ensuring accuracy and completeness.
- Order Status Coordination: Coordinating order status updates, including placing orders in Estimating, Order Entry, and Takeoff statuses.
- Manufacturing Communication: Sending orders to manufacturing based on standard practices and working with the ordering system to release orders.
- Price Adjustments: Adjusting prices based on established guidelines and interacting with customers and sales representatives.
- Training and Development: Participating in a generous training period to develop skills and knowledge.
- Customer Interaction: Interacting with customers to process orders, schedule work, make changes, handle product issues, and resolve claims.
Essential Skills:
- Computer Proficiency: Microsoft Office Suite, Outlook, Access, and proprietary Kawneer front-end systems.
- Data Entry: Accurate data entry with attention to detail.
- Communication: Strong written and verbal communication skills.
- Industry Knowledge: Construction or architectural industry background preferred.
- Customer Service: Proven customer service skills, including prompt response and documentation.
Basic Qualifications:
- High School Diploma or Equivalent from an accredited institution.
- Minimum 2 years of experience in a customer service role.
- Microsoft Office Suite skills, including Outlook and Excel.
- Lawful employment eligibility within the United States; verification required at hire.
