What are the responsibilities and job description for the Sales and Customer Support Representative position at Arconic?
We are looking for a highly skilled ORDER EXECUTION SPECIALIST to join our team in Springdale, Arkansas. This role involves reviewing and entering customer purchase orders using proprietary software and working closely with internal resources on projects.
Main Responsibilities:
- Order Processing and Management: Reviewing and processing customer orders, ensuring accuracy and completeness.
- Order Status Coordination: Coordinating order status updates, including placing orders in Estimating, Order Entry, and Takeoff statuses.
- Manufacturing Communication: Sending orders to manufacturing based on standard practices and working with the ordering system to release orders.
- Price Adjustments: Adjusting prices based on established guidelines and interacting with customers and sales representatives.
- Training and Development: Participating in a generous training period to develop skills and knowledge.
- Customer Interaction: Interacting with customers to process orders, schedule work, make changes, handle product issues, and resolve claims.
Essential Skills:
- Computer Proficiency: Microsoft Office Suite, Outlook, Access, and proprietary Kawneer front-end systems.
- Data Entry: Accurate data entry with attention to detail.
- Communication: Strong written and verbal communication skills.
- Industry Knowledge: Construction or architectural industry background preferred.
- Customer Service: Proven customer service skills, including prompt response and documentation.
Basic Qualifications:
- High School Diploma or Equivalent from an accredited institution.
- Minimum 2 years of experience in a customer service role.
- Microsoft Office Suite skills, including Outlook and Excel.
- Lawful employment eligibility within the United States; verification required at hire.
