Manager of Account Management - Remote

Why Arcoro?

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About The Job:

The Manager of Account Managements primary responsibility is to achieve assigned quota on a monthly, quarterly, and annual basis with an emphasis on cross-sell and retention of assigned accounts. This individual will maintain and expand relationships with the assigned customer base while identifying new growth opportunities within assigned accounts. Account Managers are the champion for customer satisfaction representing them internally and ensuring the longevity of the relationships and transforming customers into key references for Arcoro. They will also manage the account managers.

What you will be doing:

• Achieve monthly, quarterly, and annual direct quota through cross-sell and upsell

• Accurately forecast renewals and upsell/cross-sell revenue on a continuous basis

• Keep retention top of mine by proactively engaging customers

• Assess, clarify, and validate customer needs on a proactive basis

• Work with management for any negotiation of customer software agreements

• Identify areas of improvement in the software along with making recommendations to the product team

• Utilizing Salesforce daily to document every customer interaction

• Coordinate the involvement of Internal personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations

• Present features and benefits while focusing on customer retention, needs and expectations

• Occasional travel to customer locations and Industry conferences

• Other duties, as assigned

• Achieve customer objectives defined by company management

• Maintain high customer satisfaction that meets the company standards

• Increase Average Customer Values (ACV) by delivering solutions and service

• Generate references to support the sales team
• Collect and document customer testimonials to support the sales team and organization

Must Haves:

• Ability to blend sales instincts with customer management skills to ensure customers maximizes products and services

• Strong customer service focus with a passion to exceed customer requirements

• High energy, drive, and sense of responsibility

• Strong organizational, communication, and time management skills

• PC proficiency

• Ability to work independently

• The ability to lead and manager a team

• Bachelor’s degree from an accredited institution, or equivalent experience and education

• 3 years of strategic account management experience

• 3 years of selling experience

• Leadership experience

Perks and Benefits:

• Competitive salary

• 401(k) with Company match

• Medical/Dental/ Vision, STD/LTD, Life Insurance

• Company-paid holidays, sick pay & unlimited PTO

• Hybrid Work

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.