What are the responsibilities and job description for the Office Admin/Customer Service position at Arctic Air Inc?
Job Summary
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling incoming calls, and directing technicians to correct locations to ensure the smooth operation of our office. This role requires strong clerical skills, proficiency in Google Suite, and the ability to manage multiple priorities effectively. The CSR will serve as the first point of contact for clients and visitors, providing exceptional customer service while maintaining a professional office environment.
Duties
- Handle daily office operations, including clerical and administrative tasks.
- Oversee calendar management, scheduling appointments, and coordinating with customers.
- Serve as a CSR, greeting customers and handling inquiries with professionalism.
- Perform data entry tasks accurately and efficiently to maintain up-to-date records.
- Assist with front desk duties, including answering phones and directing calls appropriately.
- Maintain an organized filing system for both electronic and paper documents.
- Collaborate with team members to support various projects and initiatives.
Qualifications
- Proven experience in customer service role, dispatching or similar position.
- Strong phone skills with a focus on attention to detail and customer satisfaction.
- Proficiency in Google Suite applications (Docs, Sheets, Calendar).
- Excellent Customer Service skills with a high level of scheduling accuracy.
- Strong communication skills, both verbal and written.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- A proactive approach to problem-solving with strong organizational skills.
We encourage all qualified candidates who meet the above criteria to apply for this exciting opportunity to contribute to our team. Experience as an HVAC CSR is a plus but not required.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Caldwell, ID 83605 (Required)
Ability to Relocate:
- Caldwell, ID 83605: Relocate before starting work (Required)
Work Location: In person
Salary : $18