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Join the Arctic Air Home Services Family!

Are you ready to find a workplace you can truly call home? At Arctic Air Home Services, we value your passion for your career and ambition to grow more than the number of years’ experience you bring! If you’re eager to grow and thrive in a supportive environment, we want you on our team! We’re actively seeking enthusiastic HVAC and Plumbing Dispatchers to join our expanding family.

Why Choose Us? We’re all about growth and development! Enjoy hands-on training, weekly team meetings, and personalized mentoring from our experienced staff. Plus, we offer fantastic pay and a comprehensive benefits package, including health, dental, and vision insurance, paid holidays, paid vacation, and a 401(k) plan!

Job Description:

This position has overall customer service, scheduling and time management responsibilities for departmental operations and performance, including: Scheduling, Pricing, Profitability and Cost Control Measures.

Essential Duties and Responsibilities:

• Fill schedule with work most beneficial by tech
• Profit route
• Answer Voicemail Email
• Follow up emails for HVAC
• Scheduling HVAC/Plumbing Parts / Service Calls
• Pull and Schedule warranty Emails
• Pull down calls
• Paging calls
• Answer service tech calls
• Answering incoming calls – 3rd
• Purchase JB Warranty (HVAC)
• Ensuring that customers are satisfied with product and services
• Letting customer or clients know about additional products or services
• Cold calls and Follow up on options techs provide to customers
• Determine the quickest, most effective ways to answer a customer’s question
• Quickly Handle and communicate Escalating queries and concerns
• Troubleshoot common issues with products and service
• Work with other CSR Team members

Qualifications:

An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read, analyze, and interpret general business material, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of job specific software; spreadsheet software and word processing software.

For more information about our company visit Arcticair4me.com

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Sarasota, FL 34243 (Required)

Ability to Relocate:

• Sarasota, FL 34243: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $26