Office Manager

Job Summary
We are seeking a detail-oriented and knowledgeable Office manager to join our healthcare team. The ideal candidate will be;

• Responsible for administering the day-to-day activities of the business management, including: management of the office practice management software and computer system, the records of patients, and staff; staff interviewing/dismissal; accounts receivable and payable; inventory control; and recall. Payroll submission.
• Know and support the practice mission, long-term business plan, and short-term goals. Assist the doctor with other tasks as assigned.

SPECIFIC DUTIES

Office Management

· Manage and direct staff assignments and activities, in accordance with office policy and applicable laws

· Understand and comply with oral surgery office HIPAA compliance

· Manage compliance with OSHA, state and federal regulations

· Know and follow oral surgery office contingency plan

. Assist in Credentials from doctor and Office track

· Stay current with trends, legislation and regulations in the oral surgery profession

· Manage patient financial accounts

· Manage the hiring and ongoing performance of staff

Patient Management

· Oversee patient relations and referral relations

· Receive patient complaints and respond as directed by the doctor

· Explain office policy to patients and new employees

· Monitor patient relations through periodic patient satisfaction surveys

· General Human Resources such as but not limited to: payroll, benefits administration, time tracking, event planning, appraisals and termination.

Staff Management

· Assign, direct, and manage staff duties, as directed by the doctor

· Determine staff schedules and coordinate with the Front Office Coordinator

· Coordinate staff hiring process (i.e., recruiting, interviewing, hiring, etc.)

· Orient and train new staff including new management staff

· Train staff, including OSHA and HIPAA compliance

· Monitor staff performance and supervisor evaluations

· Conduct staff and salary reviews or assist the Doctor with staff reviews

· Engage in conflict resolution with all staff, and manage grievance complaints

· Make business arrangements for conferences with Doctor and staff

· Support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)

Records and State and Federal Regulations Management

· Ensure that HIPAA Notice of Privacy Practices is on display

· See that records are stored securely and handled in compliance with HIPAA regulations

· Help implement state and federal regulations

· Arrange for OSHA and risk management seminars

· Maintain staff employment records

· Update and maintain employee office manual

· Help doctor draft office policy

Accounts Receivable and Payable Management

· Enter patient financial activity in computer

· Verify and record accounts receivable activity

· Prepare bank deposits

· Prepare statements

· Follow-up insurance claims

· Follow-up delinquent accounts

· Arrange payment schedules with patients

· Verify invoices with monthly statements

· Write checks as authorized and directed

· Balance bank statements

· Prepare materials for the accountant

· Review practice financial statistics regularly with doctors

Marketing and Public Relations Management

· Design marketing and promotional materials (print and electronic)

· Prepare oral surgery office advertising/recruiting ads for new staff and publish as directed by the doctor

· Implement marketing strategies

· Coordinate event planning, conference travel, volunteering, mentoring programs, etc. as directed from time to time

· Assist with oral surgery office facility management

Interpersonal

· Excellent communications skills; Able to communicate all concerns to the doctor and manage conflict resolution with both staff and clients

· Customer service or patient relations experience

PERSONNEL REQUIREMENTS

Educational/Experience

· High school diploma or equivalent; Bachelor’s Degree preferred

· Oral surgery practice experience preferred

· Working knowledge of computers for word processing, insurance claims processing and records management (list computer software experience required including any specific oral surgery software)

· Knowledge or experience in staff management

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 32 – 36 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Eagle River, AK 99577: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $35