What are the responsibilities and job description for the Manager of Clinical Risk & Patient Experience position at Arctic Slope Native Association LTD?
Summary:
Under general supervision, evaluates, develops, improves and maintains the quality of care, clinical safety, and patient service for Samuel Simmonds Memorial Hospital [SSMH].
Qualification:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
- Graduate of an accredited school of nursing or other healthcare degree is required; and
- At least 1 year of experience as a health care risk manager or clinical quality associate is required.
- Experience working in a health care environment is required.
Certification/Licensure:
- Current Nurse licensure required (any state nurse license acceptable with Alaska Nurse license required within six months of hire); OR
- Current accreditation as a Certified Professional in Patient Safety (CPPS), or a Certified Professional in Healthcare Quality (CPHQ), or Certified Professional in Health Care Risk Management (CPHRM) required.
Essential Job Functions:
- Works with division and organizational leadership in determining overall program direction, developing program goals, priorities and training and allocating staff and financial resources.
- Evaluates the quality and effectiveness of health care administration, analyzing appropriate internal and external data and information to identify opportunities for improving service and the clinical environment. Implements best practices in clinical safety, risk management, customer satisfaction and concern
- Identifies problems and issues related to quality and patient safety; researches solutions; proposes course of action to resolve problems; benchmarks effectiveness of quality, risk management, and customer service
- Establishes customer service Develops and ensures data collection, organization, and presentation mechanisms. Completes rounding on patients and staff.
- Develops standardized formats for quality improvement and reporting tools. Instructs staff on clinical safety, quality care, and customer service processes and contributes to clinical management education and professional development of staff, students and colleagues.
- Complete and oversee investigations of risk assessment as well as patient concerns in clinical Provide follow-up on investigations with clinicians and customers.
- Develops goals and priorities, and assigns tasks and Develops staff skills and training plans. Provides leadership, direction and guidance in quality care, clinical safety, and customer service.
- Develops and coordinates various committees and workgroups related to quality, risk management, and customer service.
- Provides training and instruction to hospital staff on evidenced-based best
- Performs other duties as assigned or required
Arctic Slope Native Association, Ltd.: Exercises its rights in Native Hire Preference, Contracting/Subcontracting and Employment Practices applicable by law is committed to maintaining a drug free, smoke free workplace.
