Lead Business Systems Manager

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Lead Business Systems Manager to be a part of making this happen.

Location

Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)

About The Role

The Lead Business Systems Manager is a strategic technical and business leader who collaborates with cross-functional teams to provide architectural and development expertise across our revenue systems tech stack. This role is responsible for setting direction, driving discovery, and prioritizing the technical requirements and objectives of stakeholders.

The role is responsible for defining and translating the business vision into actionable strategies and solutions that drive key business outcomes. This role collaborates closely with stakeholders, executive leadership, development leaders, and both functional and technical teams to rapidly deliver high-quality solutions.

Responsibilities

• This person will play a key role on the applications team as a visionary leader and partner working closely with the business and technical teams to ensure we deliver the highest value work to the organization
• Leading a team of business system managers and developers on cross-functional complex project initiatives.
• Collaborate with other Business Systems Managers and stakeholders to ensure work prioritization is aligned with priorities and overall Platform product roadmap
• Design high level configuration changes and assist other team members in making the changes. Knowledge spans multiple systems and functional areas.
• Providing technical guidance and support to business systems managers.
• Assist in harmonizing business data integration flows and proposing new tool / processes to streamline the processes.
• Partner with development teams to transform requirements into a technical solution that meets maintenance, data integrity and security standards.
• Propose new solutions, and then facilitate a team to document, and implement new business processes and system changes that span multiple functional areas / systems.
• Expert knowledge of end to end business functionality and systems that drive key business functions and develop solution roadmaps to meet both short-term and long-range business goals.
• Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics.
• Provide industry best practice recommendations for business systems related process and configuration.
• Lead evaluations, prepare recommendations, and implement technology solutions to achieve business objectives
• Partner with external software vendors for new applications. Manage relationships with existing vendors.
  
  

Who You Are

• Strong Technical Knowledge related to data, integrations, and business applications
• Solid knowledge of Corporate Business Systems (ie. CRM, ERP, Gainsight, and Customer Success application (Gainsight)
• Working knowledge of Business Operations practices (ie. Quote to Cash, Opportunity Management, Customer Lifecycle)
• Strong desire to work both in design and on ‘hands-on’ supporting role with implementation resources in the delivery of technology solutions.
• Strong stakeholder management experience.
• Excellent analytical, abstract reasoning skills, and organizational skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Proven ability to work autonomously
• Passion and understanding of new technology and trends.
• Excellent communication, collaboration, and influence skills among all organizational levels; strong facilitation and executive communications skills
  
  

Minimum Qualifications

• 7 years experience with Business Systems related to Revenue Systems Operations
• Strong Project Management and Business Analysis background
  
  

Preferred Qualifications

• Bachelor's degree or equivalent experience
  
  

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave
  
  

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position. 
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.