What are the responsibilities and job description for the IT Administrator position at Arctiq?
Company Overview:
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
Job Summary:
Arctiq is looking for an IT Administrator who will be the first point of contact for end user support, asset management, provisioning, communications, and more. We’re looking for someone with great people skills who can troubleshoot and diagnose on the fly in person, over the phone, or electronically. Reporting directly to the Director of IT who oversees all internal IT aspects at Arctiq, you’ll be a key part of expanding and strengthening our internal IT practice.
Core Responsibilities:
- Acts as the first level resource in troubleshooting, diagnosing and resolving complex incidents for all aspects of end user systems software and hardware.
- Handles all hardware and software provisioning including new user account creation, activation and hardware deployment.
- Produces and maintains documentation and asset management data for all hardware and software.
- Provides customer-facing support for all aspects of end user computing and network-based PC/Mac systems software, hardware and Service Desk duties.
- Mobile Phone / Tablet Support required for business applications.
- Collaborates with IT Administration staff for resolutions and solutions.
- Coordinate incidents and repairs with vendors and manages resolution.
- Provides guidance to business area management in the purchase of selected vendor hardware and software.
- Identifies opportunities for and leads process improvement initiatives.
- After hours systems changes, monthly maintenance roll out and on-call support is required.
- Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of them under the terms of security policy, acceptable use policy and other company security policies and procedures.
Requirements:
- Bachelor's Degree/Technical Diploma in a technical or business discipline or equivalent experience.
- Minimum of 2-3 years’ experience in the IT Support or Operations field.
- Hands on experience supporting a multitude of operating systems, platforms, and devices.
- Proficient in MS Windows administration and elements like Active Directory, DNS, DHCP, TCP/IP.
- Proficient in Apple Mac OS X, hardware, accessories, and the support therein.
- Proficient in iOS, and Android platforms and applications.
- General Knowledge of Network administration
- Good knowledge of IT concepts and overall strategies, methodologies, practices & procedures.
- Strong negotiation, facilitation, verbal/written communication skills, presentation, customer service skills & consensus building skills.
- Experience using and administering a service desk tool would be an asset.
- After hours availability required.
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
