What are the responsibilities and job description for the Front Desk Receptionist position at Arden Wood?
Location: Arden Wood, San Francisco, CA
Arden Wood, a vibrant Christian Science community located in San Francisco, seeks a warm, professional, and service-oriented Front Desk Receptionist/Reservationist to join our Administrative Services team. This role is a cornerstone of Arden Wood hospitality, providing seamless communication and an excellent “front desk” experience for our guests, residents, staff, vendors and callers.
We are looking for a candidate with a deep love for Christian Science who is an active member of a branch church or The Mother Church, preferably both.
Key Responsibilities:
- Operate a multi-line phone system, in an orderly, calm manner, discerning urgency and responding appropriately.
- Welcome visitors and direct them to the appropriate departments with grace and professionalism.
- Manage guest reservations, using complex hotel reservation software, and generate email confirmations.
- Coordinate guest arrivals and departures, including preparation of detailed statements of charges and room key initialization.
- Handle guest requests efficiently, collaborating with relevant departments to fulfill needs.
- Process payments for accommodations, meals, and gift shop transactions.
- Maintain accurate records of arrivals, departures, and room assignments; generate daily activity reports.
- Sort incoming mail, meter outgoing mail, and assist residents, staff, and guests with copier needs.
- Input or edit meal charges and create guest meal reports using Point of Sale (POS) software.
- Balance petty cash monthly.
- Schedule the use of vehicles and meeting rooms as needed.
Skills & Qualifications:
- High school diploma.
- Experience in customer service and operating multi-line switchboards.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and reservation software.
- A proven outgoing, helpful, and friendly attitude.
- Ability to multi-task effectively, prioritize, and maintain grace under pressure.
- Strong attention to detail; ability to follow procedures and to learn quickly.
- Comfortable with technology and adept at mastering new systems.
- Maintains discretion and respects privacy.
Preferred Attributes:
- Active membership in a local Christian Science branch church and The Mother Church.
- Commitment to living and demonstrating Christian Science values in daily work.
Why Arden Wood?
At Arden Wood, we embrace the healing principles of Christian Science and create maintain a supportive environment where each individual can thrive. Our team works collaboratively to provide a welcoming, peaceful atmosphere for guests, residents, and staff.
If you are a detail-oriented individual with a passion for service and a strong connection to Christian Science, we invite you to apply for this role.
We look forward to welcoming a dedicated and compassionate professional to our team!
