Access Optimization Analyst

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,840 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

Reporting to the Process Improvement Manager, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. The position includes maintenance and auditing of providers templates, schedules, scheduling instructions, message management, and TNAA Dashboard. Participation in process improvement initiatives by providing innovative ideas and solutions. Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy. Trains new Managers, Supervisors and Lead CSC on Access Optimization initiatives.

• Responsible for auditing and maintenance of providers' templates and schedules to ensure the patient contact hours are aligned with clinic expectations, reduce scheduling errors, and increase access for patient and staff satisfaction.
• Submits tickets to Epic Cadence and Ambulatory teams and maintains data integrity essential for accurate scheduling and smooth operations.
• Ensures accuracy and ongoing maintenance of the scheduling instructions in Epic and Message Routing and Pool Management to ensure timely response to patients.
• Acts as the liaison between clinic managers and Epic Cadence and Ambulatory teams to ensure communication is accurate related to the requested change or provider build requests.
• Acts as the liaison between the Contact Center and the clinic staff to ensure communication is standardized regarding scheduling changes and new scheduling guidelines.
• Submits tickets for new provider schedule builds and termination of providers to assist with scheduling accuracy, decrease scheduling errors, and data accuracy.
• Work with Epic Cadence to ensure providers are assigned the correct visit types for their practice so reports and dashboards show accurate data.
• Sends new provider Relatient Configuration information to the Analyst for appointment reminders to ensure the new provider's patients receive appointment reminders.
• Trains new Managers, Supervisors, and Lead CSCs on submitting New Provider Requests and scheduling instructions updates, Open Template Methodology.
• Responsible for provider and visit type system clean up.
• Responsible for Provider off boarding process.
• Automates provider changes form to clinic managers to increase ease of communication and accessibility.

Education & Experience:

• Associate degree or related field or equivalent experience. A Bachelor's degree is preferred.
• Minimum of 2 years of experience working in a health care clinic setting.

Knowledge, Skills & Abilities:

• Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket), Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint)
• Decision-making ability that shows good judgment and understanding of the big picture.
• Ability to engage a cross-functional team towards the desired outcome.
• Excellent written and verbal communication skills.
• Leadership, problem-solving and analytical skills.
• Time management skills and self-discipline ability.
• Ability to train and present information to end users.