What are the responsibilities and job description for the Systems Engineer position at Ardent Corporate?
Overview
Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.
POSITION SUMMARY
The Systems Engineer will be responsible for the day-to-day management, support, and optimization of our Microsoft ecosystem; ensuring smooth operations and optimal user experience. As a key member of our IT team, the Systems Engineer will play a crucial role in maintaining the system's performance, security, and reliability, as well as providing end-user support.
Responsibilities
- Remediates any known vulnerabilities and patches Microsoft systems. Collaborate with other IT teams to ensure seamless integration with other systems and applications.
- Provides exceptional technical support and troubleshooting assistance to end-users, including physicians, nurses, and other healthcare staff. Respond promptly to support tickets and issues, resolving problems efficiently to minimize downtime and disruptions.
- Enforces security policies, access controls, and data protection measures to ensure the confidentiality and integrity of patient health information (PHI). Stay updated on industry best practices and ensure compliance with relevant healthcare regulations, such as HIPAA.
- Monitors system performance and conduct regular system assessments to identify areas for improvement. Implement optimizations and enhancements to enhance system efficiency and user experience.
- Takes a proactive approach to identify and resolve system-related incidents. Collaborate with other IT staff to escalate and resolve complex issues promptly.
- Maintains accurate and up-to-date documentation of system configurations, troubleshooting procedures, and other relevant processes to facilitate knowledge sharing and continuity.
- Liaise with Microsoft representatives and other vendors to coordinate system updates, address issues, and stay informed about new developments and best practices.
- Ensures thorough testing of new patches, configurations, and updates in Non Production environment before deploying changes to production systems.
Qualifications
Education & Experience :
Knowledge, Skills & Abilities :
