Data Center Operations Technician (m/f/d)

Northern Data Group is a leading provider of AI and High-Performance Computing (HPC) solutions, leveraging high-density, liquid-cooled, GPU-based technology to empower the world’s most innovative organizations. Together with our partners, we are passionate about the potential of HPC to drive not only technological advancements but also societal progress.

The Data Center Operations Technician works for the Ardent Data Center business within the Northern Data Group. Ardent is rapidly growing globally, and the United States is one of the strategic focal points for our expansion initiatives. This role is based in our newly retrofitted site in Pittsburgh, Pennsylvania.

To excel in this role, a positive attitude, eagerness to learn, and a desire for personal development are essential. Come join the team!

YOUR RESPONSIBILITIES:

• Responding to customer requests and will perform technical tasks on behalf of customers
• Installs and maintains customer equipment
• Installs cabinets, ladder racks, fiber raceway, and build/install cages
• Runs fiber and coax cross connects, and follows proper termination techniques per company established processes, procedures and policies, installs and tests advanced cross connect circuits (switched, multiplexed, etc.)
• Conducts carrier circuit testing
• Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels
• Sets up and maintains the internal IT/Networking environment
• You will monitor and respond to alarm notifications
• Maintains detailed written records of all work activity
• Assists with managing systems to avoid unplanned customer-impacting outages
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Performs inventory management
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Navigates and utilizes a CMMS system or other systems
• You may perform other duties as assigned

YOUR REQUIREMENTS:

• Requires 2 years of technical schooling/training and 2-3 years of related work experience or a HS diploma with 3-4 years of relevant work experience
• Able to read installation drawings (Visio drawings/spreadsheets)
• General knowledge of safe working practices (e.g., familiar with proper tool safety, ppe, standards, eye protection, ladder safety, etc.)
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
• You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation, ability to lift heavy objects of up to 50lbs
• Ability to learn quickly and address issues as they arise in a mission critical 24x7 environment
• Ability to write concise and accurate reports
• Ability to work independently, but as part of a team concept
• Exhibits a strong work ethic and accountability

WHAT WE OFFER

With us, you will work towards the future of HPC: from new, sustainable building methods for data centers to cooling concepts to software solutions for accelerated compute.

Your approaches count: In official exchange formats or spontaneously at the coffee machine. At Northern Data, it's the best idea that counts - not the hierarchy. We’re looking forward to getting your inputs!

You make the difference in the company: Unlike in established corporations, at Northern Data you will really help shape things. From implementing new departments, to optimizing processes and culture.

Best-in-class partners: The best work with Northern Data. This means a knowledge and time advantage from which your career and our customers benefit equally.

Green by heart: Sustainability is at the core of Northern Data. With us, you actively work on the carbon neutrality of datacenters worldwide. Beginning with our infrastructure and continuing with the solutions for our clients, we work towards a green future.

Home Office facts: Work with our international and virtual team flexible from home. And of course, your hardware wishes will be fulfilled to make your ideas for next level HPC come true.

Ardent Data Centers stands at the future of crafting purpose-built, cutting-edge environments that will propel the next generation of High Performance Computing (HPC) to new heights. With more than 25 years’ experience in designing and operating data centers, we’re pioneering a new era of high-performance and efficiency and setting new standards defined by operational excellence and sustainable infrastructure.