What are the responsibilities and job description for the Hospitality Sales Director position at Ardmore Home Design Inc?

Job Description

Description : About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique / luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

About the role :

We’re looking for a dynamic leader excited to build and lead a Hospitality Sales Team to deliver double digit year-over-year growth!

As part of our senior leadership team, the Hospitality Sales Director is responsible for driving and growing hospitality sales for all AHD brands, with a focus on luxury boutique resorts and high-end properties. The role will require a proven leader who can build and manage a high-performing sales team, collaborate cross-functionally with other departments, and establish long-term relationships with key accounts. This individual will also provide strategic direction to enhance sales operations, grow brand presence, and foster a culture of excellence within the hospitality division. This individual embraces and supports our in-person / on-site work culture and embodies our company values of Ownership, Collaboration and Respect .

What you can do for us :

Represent the Hospitality Division to company leadership and ownership, driving sales performance and ensuring alignment with overall company goals.
Develop and implement strategic sales plans for the hospitality sector across all AHD brands.
Manage, mentor, and grow a team of independent sales representatives, including hiring, training, goal setting, and performance evaluations.
Lead and inspire a results-driven sales team to meet or exceed annual targets.
Build and nurture strong, long-term relationships with key accounts, including high-end boutique resorts, hospitality properties, and property managers.
Engage directly with senior decision-makers, such as GMs, purchasing managers, and design teams, to identify and capitalize on growth opportunities.
Collaborate with clients to ensure satisfaction and repeat business through proactive service, timely reorders, and product suggestions.
Work cross-functionally with marketing, product development, customer service, and other internal teams to ensure cohesive execution of sales strategies.
Coordinate efforts to support the hospitality division’s needs, including visual merchandising, sales operations, customer service processes, and marketing.
Contribute to product development by sharing market insights and customer feedback to guide new offerings and enhancements.
Oversee and manage the hospitality sales budget, including decisions on trade shows, events, marketing efforts, and collateral.
Continuously improve internal processes to drive efficiency and enhance the customer experience, ensuring accurate quotes, timely product deliveries, and streamlined hospitality-specific processes.
Regularly review sales data and manage ad hoc reporting to ensure key performance indicators (KPIs) are met and opportunities for growth are identified.
Attend key trade shows, industry events, and High Point market to stay up-to-date on trends, build brand awareness, and meet with potential clients.
Identify and track competitors and relevant industry opportunities to inform strategic decisions and positioning.
Lead initiatives for new business development, ensuring the hospitality division expands its footprint and maintains a competitive edge.
Travel as necessary to meet with clients, attend trade shows, and support the field team in growing and maintaining relationships with hospitality accounts.

Requirements :

7 years of experience in sales leadership within the luxury hospitality sector, with a proven track record of driving growth.

Demonstrated leadership abilities and success in managing and developing independent sales representatives or teams.

Strong interpersonal, communication, and problem-solving skills.

Proficiency in Microsoft Office Suite; experience with ERP systems is a plus.

Bachelor's degree in Business, Marketing, or a related field.

Deep understanding of the home furnishings or luxury hospitality industry.

Key Competencies :

Leadership & Team Development : Ability to motivate, mentor, and lead a diverse sales team toward success.

Strategic Thinking : Strong business acumen to set long-term strategies and execute tactical plans that drive revenue growth.

Customer Focus : Ability to build lasting relationships with key clients and ensure their satisfaction through exceptional service.

Problem Solving : Expertise in analyzing complex situations, identifying issues, and finding creative, effective solutions.

Adaptability : Comfortable working in a fast-paced environment, adapting to changing market trends and customer needs.

Physical Requirements : The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.

The employee must frequently lift and / or move up to 15 pounds and occasionally lift and / or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Ability to work in open environment with fluctuating temperatures and standard lighting.

Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.

Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Other Considerations : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Compensation : Starting annual salary : $160,000 - $175,000 plus bonus. Exact compensation may vary based on skills, experience, and location.

Salary : $160,000 - $175,000

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