What are the responsibilities and job description for the Order Fulfillment Supervisor position at Ardmore Home Design?
Description
About the company
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).
AHD is growing and we are looking for top talent to join our team! The Order Fulfillment Supervisor position is a hands-on role which manages the day-to-day shipping operations across all brands. This individual is responsible for leading the order fulfillment team. The ideal candidate will possess a positive attitude all while maintaining a safe work environment for supporting staff. This individual embraces and supports us in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect.
What you will do…
· Manage the day-to-day shipping operations for Made Goods. Managing a team consisting of
o 3 Leads
o 3 Shipping clerks
o 3-4 Pickers
o 5-6 Packers/Palletizers
o 1 Delivery Driver
· Ensure released shipping orders are picked, packed, and shipped within service level agreement (most orders are shipped next-day, with same-day for rush orders and sample swatches). Being able to clearly communicate with senior management where all orders are at and understand where they are at in order fulfillment process.
· Maintain order fulfillment metrics, including: productivity, on-time shipment, miss-ship/miss-pack error rate, overtime percentage, safety (TRIR). Working with OF manager to develop these metrics and keeping team accountable to standards developed.
· Train, develop, and retain key staff. Developing training guidelines for each department and creating a standard training plan throughout.
· Continually work on Process Improvement throughout entire operation. Focusing on improving efficiency and quality in every area of the operation.
· Lead initiative to reduce packaging materials for all orders.
Requirements
· Supervisory experience in warehouse operations – minimum of 3 to 5 years.
· High school diploma or equivalent; bachelor’s degree preferred.
· Microsoft Office proficiency, especially in Excel.
· Application and prior use of ERP/WMS Systems.
· Must work well in a team environment and with subordinates, peers, and outside managers/departments across the company.
· Good verbal and written communications.
· Strong problem-solving skills.
· Forklift Certification and OSHA training are not required but beneficial.
· Furniture experience is very helpful.
Physical Requirements:
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
· While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
· The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
· Ability to work in open environment with fluctuating temperatures and standard lighting.
· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Position is an onsite position located in City of Industry, CA
Compensation: $68,560 per year. Exact compensation may vary based on skills, experience, and location.
Salary : $68,560
