Dir of Strategic Initiatives

As the Director of Quality and Strategic Initiatives, you will play a crucial role in driving the company's success and growth. You will be part of the Leadership Team and report directly to the Chief Executive Officer. This position requires close collaboration with various teams, including service teams, Human Resources, and Information Technology to ensure the successful quality enhancement activities and implementation of strategic initiatives and innovation projects.  

The Director of Quality and Strategic Initiatives will advance the strategy and thinking methodologies used to create and maintain a quality and innovative culture throughout the entire organization. This role will introduce novel ideas, improve existing processes and develop and lead the implementation of strategic initiatives that align with the company's goals and objectives through quality services and innovation. This position will develop and lead the strategic quality plan, using Council on Quality Leadership (CQL) framework and/or other agreed upon methodology, in collaboration with the Executive Leadership Team (ELT) and other leaders. This role provides strategic decision-making, leadership, planning, and prioritization to meet business and quality/compliance objectives. 

Ardmore believes that all employees should be committed to supporting the organization’s mission of ensuring quality support services are provided and people with intellectual and developmental disabilities are both respected and afforded opportunities to choose and participate in and access community events, activities, and resources.

DUTIES and RESPONSIBILITIES 

Quality Leadership 
-Oversee and provides leadership to the Dept of Quality and Strategic Initiatives, including the hiring, development, and supervision of team members.  
-Develops and oversees the implementation of Quality Assurance Plan specific to each service provided to people with disabilities, ensuring the best practice of person-centered services are utilized and people are supported to achieve their desired outcomes. 
-Develop and lead the implementation of strategic initiatives that align with Ardmore’s goals and objectives. 
-Foster a culture of innovation and continuous improvement across the organization. 
-Oversees compliance measures to include supervision of incident reporting and  
-Oversees the training and development of staff as required by any Plans of Correction, 
-Trains, mentors, and guides team members on quality initiatives and supports leadership in the development of protocols and processes to increase quality and efficiency across service  

Training and Development 
-Embraces workforce training and development as a key strategy to improve quality and partners with appropriate teams to create and conduct training as well as measures learner competence.
-Studies processes and identifies opportunities to effect positive changes through innovative practices and direct support staff training and development.  
-Partners with directors and team leads in the implementation of the Skill-Up for Success Training Content, Delivery, Assessment and future initiatives evolving from this grant. 

Innovation and Continuous Quality Improvement 

-Partner with leadership team members in the development of the new Ardmore Person Centered Support Plan, designed to ensure that state authorized PCPs are further evolved to create a support practice for each person. 
-Drive innovation by exploring new ideas, technologies, and processes to improve services and operations. 

Collaborate and Assist with the Implementation of New Strategies

-Analyze data to identify process improvement opportunities and conducts root cause analysis as appropriate. 
Collaborate across departments and teams to identify and prioritize opportunities for growth and improvement. 
-Work closely with internal and external stakeholders to evaluate and monitor the performance of strategic initiatives and innovation projects. 
-Provide strategic guidance and support to senior leadership in decision-making processes. 
-Reports on quality indicators using Consolidated Information Management Systems (CIMS) and other electronic systems. 
-Other duties as assigned by supervisor to further the efforts of quality and innovative service delivery.  

REQUIRED QUALIFICATIONS
-Bachelor's degree in Human Resources Management, Information Technology, or a related field (preferred).
-At least 5 years of progressive Human Resources experience
-Proven experience working with HR information systems (e.g., payroll, applicant tracking systems).
-Strong understanding of HR processes and workflows.
-Excellent analytical and problem-solving skills.
-Excellent communication and interpersonal skills.
--Ability to work independently and as part of a team.
Proven experience in developing and delivering effective training.
-Experience in non-profit industry a plus. 

We Offer an Exceptional Benefits Package including: 

-Medical, Dental and Vision Insurance (CareFirst)
-403B Retirement Plan Match - Mutual of America (Up to 6%)
-Group Life Insurance - Guardian (up to $50,000)
-Voluntary Life and AD&D Insurance 
-Short Term Disability Insurance (Guardian)
-Employee Assistance Program (EAP)
-Pet Insurance 
-Legal Insurance
-Generous Vacation and Sick Leave (full-time and part-time eligibility)
-10 Paid Holidays and 2 Floating Holidays
-Employee Discounts (Groupon, Six Flags, Touro University, Hertz car rentals, AMC Theaters Dell computers, etc.)
-Paid On-Site Trainings! 

REQUIRED CONDITIONS OF EMPLOYMENTR
-Must be able to lift and/or move up to 20 pounds.
-Must be able to bend, kneel, push, and pull.
-Must meet eligibility for employment within the United States. (Provide appropriate I-9 documentation on the first day of employment).
-Must possess and maintain a good driving record and have access to a reliable vehicle.
-Must maintain training compliance as required.
-Must have a clean criminal history.
-Must be able to pass a drug screening.
-COVID-19 Considerations: Ardmore Enterprises had a mandatory COVID-19 vaccination policy. All employees are required to be vaccinated, unless a religious/medical exemption is requested.

Ardmore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ardmore is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range $100k - $115k

Salary : $100,000 - $115,000