Access Coordinator

Description

As we continue to grow, we are seeking an Access Coordinator to join our award-winning specialty pharmacy team.

About Ardon Health

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.

*Recognized as a Top Workplace by the Oregonian in 2021, 2022, and 2023*

Our specialty pharmacy

Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.

What It’s Like To Work With Our Team

Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion.

To learn more about our team and what we do, watch our video at https://vimeo.com/320864889.

Join us!

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.

We are recruiting an Access Coordinator to join our team of health care professionals. The Access Coordinator is responsible for supporting Ardon operations and integrated services by performing a variety of assignments to meet priority business needs. This role will efficiently answer calls received from patients, caregivers, and health care providers and direct them to the appropriate team for resolution. This position will support medication access by outreaching to financial support programs. This role will be trained in processes related to medication packing and shipping and will support these areas as requested. The Access Coordinator will support administrative projects and office support needs.

Job type: Full-time

Pay Range: $20.47 -$25.59 depending on experience. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Benefits

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability and life insurance
• 401K match
  
  

Position Specifications

• Education and experience

• Required:
• High school diploma or GED.
• Preferred:
• Experience delivering excellent customer service.
• Experience working in a healthcare capacity.
• Experience working in an office environment.

• Physical and mental functions and activities
• Must be flexible and able to adapt to shifting priorities.
• Must have excellent verbal and interpersonal communication skills.
• Must be able to express oneself, detect, perceive, observe, and assess information exchanged in a variety of communication methods.
• Must be able to demonstrate proficiency with computer applications.
• Must be able to work independently as well as part of a team.
• Working conditions
• Work is performed primarily at a desk, with extensive telephone work in a stationary position. Work may also involve frequent moving of packaging, boxes, and items from different areas within the warehouse. Packaging supplies weighing 40 pounds are regularly moved from the freezer to workstations.
• Business needs may occasionally require work in excess of 40 hours per week, including work outside of the standard work week.
• Contact with others:
• Internally with Ardon employees across multiple departments.
• Externally with patients, caregivers and healthcare professionals.
  

Essential Functions And Activities

• Develop and maintain knowledge of patient service communication technology and patient service department specialties.
• Learn and utilize protocols to receive patient, caregiver and healthcare professional inquiries or requests for services in a prompt and courteous manner.
• Consistently provide a welcoming customer experience by communicating in an engaged manner and with empathy and urgency as appropriate.
• Ensure that incoming calls are answered in a timely, consistent, and organized manner to avoid the delay of patient care or pharmacy services.
• As applicable, communicate customer feedback and/or opportunities to improve customer experience to Patient Services leadership personnel.
• Outreaches to financial support programs to promote patient medication access
• Supports company’s administrative needs upon request, such as preparing administrative materials and serving as a coordination resource.
• Prepares packages for shipment with designated packing materials in accordance with established standards to preserve medication integrity.
• Accurately prepares and affixes correct shipping label to each package.
• Replenishes gel packs, coolers, and other shipping supplies into appropriate storage area(s).
• Maintain patient confidentiality at all times.
• Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.
• Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.
• Performs other duties and responsibilities as assigned.
  
  

Additional/non-essential Functions And Activities

• Performs or supports administrative tasks as needed.
  
  

Our Ideal Candidate Has

• Strong communication and interpersonal skills.
• Ability to effectively collaborate in a team setting.
• Proficiency in standard workplace software and/or information management applications.
• Prior experience working in a pharmacy or healthcare setting.
• Ability to navigate computer applications.
• Ability to work in a fast-paced environment.
• Knowledge of pharmacy benefit investigation, prior authorization support, and patient financial assistance connection.
• Prior experience working with physicians, nurses, or other healthcare professionals.
  
  

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status, or any other status protected by law.