As we continue to grow, we are seeking an Integrated Specialty Pharmacy Navigator to join our award-winning specialty pharmacy team.

About Ardon Health

At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.
*Recognized as a Top Workplace by the Oregonian in 2021, 2022, and 2023*

Our specialty pharmacy

Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.

What it’s like to work with our team

Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we enjoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion.
To learn more about our team and what we do, watch our video at https://vimeo.com/320864889.

Join us!

Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.

We are recruiting an Integrated Specialty Pharmacy Navigator to join our team of health care professionals. The Integrated Specialty Pharmacy Navigator will partner with members of medical clinic care teams to provide pharmacy focused administrative support and assistance coordination for patients initiating and continuing treatment with a specialty medication. These functions will be performed at the direction of a prescribing provider, as well as under the supervision of a pharmacist. This role will be responsible for completing care activities centered around expediting patient access to medication, ensuring treatment affordability and therapy adherence. Through collaboration with other members of the medical clinic, the Integrated Specialty Pharmacy Navigator will help to ensure seamless delivery of patient care services.

Job type: Full-time
Pay range: $24.59-$30.74 hourly, depending on experience.
Benefits:

• Competitive pay
• Flexible PTO and paid company holidays
• Medical, dental, vision, disability, and life insurance
• 401(k) match

Position specifications:

• Education and experience

• Required:
  • Active Pharmacy Technician license in Washington and/or Oregon upon hire.
  • Active Pharmacy Technician licensure in both Oregon and Washington required within 3 months of hire.
• Preferred:
  • Prior experience working in a pharmacy or healthcare setting demonstrating excellent customer service skills.
  • Knowledge of pharmacy benefit investigation, prior authorization support and patient financial assistance connection
  • Prior experience working with physicians, nurses, or other healthcare professionals.

• Physical and mental functions and activities
  • Must have excellent verbal, written, and interpersonal communication skills.
  • Must be able to express oneself, detect, perceive, observe, and assess information exchanged in a variety of communication methods.
  • Must be able to demonstrate proficiency with computer applications and ability to learn new software platforms to perform accurate work.
  • Must be able to work independently as well as part of a team.
  • Must have excellent organizational skills.
  • Must be able to work independently and demonstrate sound judgement.
• Working conditions
  • Work is performed in a medical office environment, with extensive keyboard and telephone work in stationary position.
  • Business needs may occasionally require work in excess of 40 hours per week, including work outside of standard work week.
• Contact with others:
  • Internally communicates with Ardon employees across multiple departments.
  • Externally communicates with insurance plans, manufacturers, financial charities, and foundations.

Essential functions and activities:

• Directly communicates with insurance companies to investigate patients’ medication benefit coverage and facilitate access to medication treatments.
• Provides prior authorization support including but not limited to health history entry, documentation submission, status monitoring and appeal coordination.
• Communicates prescription statuses to patients and providers.
• Connects patients with financial support programs such as manufacturer copay assistance and charitable funds.
• Connects patients with additional resources as needed to overcome social determinants of health.
• Effectively navigates across application tools, electronic medical records and email to document patient communication, statuses and outstanding needs centered on coordinating and completing patient support activities.
• Maintain complete and accurate patient records.
• Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; and adhering to good safety practices in all activities.
• Pharmacy technician duties within Ardon Health as needed.
• Performs other duties and responsibilities as assigned.

Additional/non-essential functions and activities

• Performs or supports administrative tasks as needed.

Our ideal candidate has:

• Strong communication and interpersonal skills.
• Ability to effectively collaborate in a team setting.
• Proficiency in standard workplace software and/or information management applications.
• Prior experience working in a pharmacy or healthcare setting.
• Ability to navigate computer applications.
• Ability to work in a fast-paced environment.
• Knowledge of pharmacy benefit investigation, prior authorization support, and patient financial assistance connection.
• Prior experience working with physicians, nurses, or other healthcare professionals.

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.