What are the responsibilities and job description for the Credit Controller position at Ardonagh Advisory?

Job Title : Credit Controller

Location : London / Hybrid (Typically 2 / 3 days in the office)

Type : Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Globe Underwriting, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Globe Underwriting means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer :

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits) :

Employer pension contribution of 10% (providing you, the Employee provides 5%).
Good work life balance - flexibility to suit you.
Competitive salary.
Life Assurance at X4 of your base salary.
Group Income Protection.
Generous Annual Leave entitlement.
Private Medical Insurance.
Group annual bonus scheme.

Manager says :

We are looking for a meticulous and proactive Credit Controller to manage overdue premium payments from brokers. You will play a crucial role in monitoring and recovering outstanding premiums, resolving premium discrepancies, and working closely with key stakeholders to ensure efficient credit control processes.

What you will do :

Premium & Debt Management – Monitor and action overdue premiums from brokers, ensuring timely recovery.

Broker & Underwriter Liaison – Collaborate with brokers and underwriters to resolve premium discrepancies and ensure accurate financial reconciliation.

Aged Debt Reduction – Develop and implement action plans to reduce aged debt at the broker level, particularly for the largest debtors, and track progress.

Credit Control & Compliance – Liaise with brokers on overdue premiums, issuing notices of cancellation where necessary.

Reporting & Analysis – Produce and send statements of outstanding premium, track debtor performance, and provide insights to management.

Key Competencies & Skills :

Strong negotiation and problem-solving skills to resolve outstanding premium issues.

Excellent communication and relationship management skills for liaising with brokers and internal teams.

Highly organised and detail-oriented with the ability to manage multiple accounts.

Ability to work independently while collaborating effectively with finance and underwriting teams.

Strong commercial awareness of the insurance industry and premium collection processes.

Qualifications & Experience :

At least 2 years’ experience in a credit control role, preferably within the insurance sector.

Proficiency in finance systems and Microsoft Excel for reporting and analysis.

Experience in managing aged debt and premium collections is highly desirable.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process :

At Globe Underwriting we have a straightforward interview process to ensure the best fit for both you and the company :

Submit your application with your CV, emphasising your skills and experience related to the job.

Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Globe Underwriting and answer any immediate questions.

If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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