What are the responsibilities and job description for the Divisional Director – Construction and Real Estate Claims position at Ardonagh Advisory?

Job Title : Divisional Director

Location : London / Hybrid (Typically 2 / 3 days in the office)

Type : Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer :

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits) :

Employer pension contribution of 10% (providing you, the Employee provides 5%).
Good work life balance - flexibility to suit you.
Competitive salary.
Life Assurance at X4 of your base salary.
Group Income Protection.
Generous Annual Leave entitlement.
Private Medical Insurance.
Group annual bonus scheme.

Manager says :

The Purpose of the role is to provide a quality claims service to all Global Construction and Real Estate clients together with advisory and servicing role to customers both internal and external alike.

What you will do :

Main Responsibilities

Management and control of complex Global Construction & Real Estate claims.

Communicate regularly with clients to understand and meet their business requirements.

Personally provide outstanding service and technical advice, expediting and negotiating best claims settlements.

Enter claims advice and settlements on in-house, Lloyd’s and Company market systems (Global XB, CLASS etc).

Contribute to business development with recommendations during marketing and renewal meetings.

Develop and foster relationships with clients to attract new business and retain existing clients.

Collate and produce ad hoc statistics and reports for insurers, clients and Brokers.

Monitor and report legal and market developments to the Company to facilitate the prompt and professional handling of all claims.

Leadership / Management :

Work closely with the claim team to :

Develop a strong and realistic strategic plan for the team, ensuring this is in line with the overall claims strategy.

Align the team to this plan and drive delivery.

Provide leadership and guidance and manage the team responsibilities and be accountable for service delivery.

Be responsible for the team’s performance against service standards and take remedial action as appropriate.

Hold regular team meetings.

Act as focal point for market intelligence.

Be actively involved in recruitment / promotions / remuneration for the team.

Ensure that all staff within the team are trained, competent and motivated.

Conduct regular appraisals in accordance with timescales and guidance set by the Company.

Oversea the claims volume handled by the team

Qualifications & Experience :

Desirable - CERT CII or ACII qualified or relevant qualification.

8 years with a broker, insurer or loss adjuster handling complex Global Construction claims.

Ideally , strong experience in these areas -

Builders Risk

General Liability

Professional Liability

Surety Bonds

Person Specification :

Strong business acumen and technical credibility.

Strong negotiation, influencing skills.

Collaborative team working approach.

Ability to work to tight deadlines.

Ability to build and maintain profitable long-term relationships with clients and colleagues.

Strong analytical, verbal, and written communication skills.

Accurate and attentive to detail.

Ability to handle multiple priorities in a fast-paced environment.

Ability to work with employees at all organisational levels.

Ability to lead and manage people effectively.

Ability to develop and motivate staff.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process :

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company :

Submit your application with your CV, emphasising your skills and experience related to the job.

Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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