What are the responsibilities and job description for the Technical Account Manager – Facultative position at Ardonagh Advisory?

Job Title : Facultative Reinsurance Technical Account Manager

Location : London / Hybrid (Typically 2 / 3 days in the office)

Type : Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes Re, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes Re means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer :

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits) :

Employer pension contribution of 10% (providing you, the Employee provides 5%).
Good work life balance - flexibility to suit you.
Competitive salary.
Life Assurance at X4 of your base salary.
Group Income Protection.
Generous Annual Leave entitlement.
Private Medical Insurance.
Group annual bonus scheme.

Manager says :

An opportunity has arisen for an experienced Technical Account Manager to join the fast growing, dynamic Facultative Reinsurance team at Price Forbes Re.

Price Forbes Re is the reinsurance broker of the Ardonagh Group - one of the UK’s largest and fastest growing Insurance Brokers, handling over £10bn of GWP in the last 12 months.

The Account Manager Role at Price Forbes Re is an important one. Your primary responsibility is to ensure that the servicing of your client’s accounts is both proactive and to the highest standards. You are responsible for ensuring the brokers have the right materials to place the business and that post-placement servicing is timely and accurate.

You will work closely with the Facultative team’s producers & brokers and be responsible for key parts of the client service lifecycle. You will possess the necessary technical skills to support facultative placements, be confident and able to build a trusted relationship with your clients and advocate for them internally. You will understand the workings of the Price Forbes Re and each of its functions, as well as the broader reinsurance marketplace.

This role falls within a part of the overall ‘fulfilment’ function of Price Forbes Re which includes account management, technical processing, claims and IBA roles all seamlessly delivering to clients.

Key Responsibilities

Client Service :

Oversee the fulfilment of all client service activities for your clients

Drafting MRC’s

Creating market presentations

Using PPL / Whitespace

Processing entries (Open TWINS experience preferred)

Diarying forward future tasks to action (adjustments, profit commissions)

Working with IBA to ensure Premium Payment Conditions are met

The resolution of queries that may impact on client service e.g. underwriter queries, processing queries, account queries and the like, and escalate, as needed

Keeping accurate records at all times

Technical Capability

Provide and gather information to and from Underwriters, Brokers, Technical Staff and Business Producers as required

Provide expert advice on contract documents within specified classes of business

Produce clear and accurate documents and wordings for clients which provide the best possible cover in the market and adhere to all regulatory requirements.

Use class of business (Property) knowledge to produce contract documents and documents suited to the client’s needs.

Check and recommend amendments to policies / contract documents produced by others prior to agreement by Underwriters

Check final contract documents against slip or proposal details to ensure appropriateness of the proposed standard policy

Create original and complex contract documents and maintain database of contract documents and policy information

Maintain up-to-date and orderly files

Utilise in-house, Lloyd’s and Company market systems including Open TWINS, LORS and Price Forbes Re computer systems such as Account Opening

Evaluate the status of workflow across your team and report on regular basis to management

Support other Technical Account Managers across Price Forbes Re

Leadership / Management :

Work closely with Divisional Leadership to identify and drive opportunities for improved processes

A real team player, willing to assist / mentor less experienced Technical Account Managers and help across the wider business in busy times, always looking to deliver a high level of client service.

Build relationships with peers across different Price Forbes Re teams to drive improved processes and best practice

Manage and undertake assigned project work to time scales as directed

Representing the Price Forbes Re :

Champion the Price Forbes Re name and core values to clients and the wider marketplace

Represent Price Forbes Re with clients, agents, suppliers, and other organisations

Compliance :

Comply with relevant legal, regulatory and Ed compliance requirements, E&O compliance procedures and quality initiatives

Escalate any potential E&O's to Divisional Directors and the Legal & Compliance team at the earliest opportunity

Note : The above list of responsibilities is not exclusive or exhaustive and the job holder may be required to undertake such tasks as reasonably expected within the scope of the role.

Person Specification

Essentials :

Proactive, can-do attitude, focussed on positive client outcomes

Minimum 5 years’ experience in a Reinsurance Account Management role

Technically strong, can focus on the detail and willing to share expertise and mentor junior colleagues

Organised, collaborative, and able to work across all organisation levels

Good written and verbal skills

Desirables :

Good understanding of Open TWINS

Proficiency in MS Outlook (email)

Proficiency in MS Office (Word, Excel, and PowerPoint)

Education

A’ level (or equivalent) passes plus 5 GCSE passes (or equivalent) including English and Maths

A desire to progress within Insurance and a track record of working towards professional Qualifications

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process :

At Price Forbes Re, we have a straightforward interview process to ensure the best fit for both you and the company :

Submit your application with your CV, emphasising your skills and experience related to the job.

Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes Re, and answer any immediate questions.

If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

PFRe

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