What are the responsibilities and job description for the Lead Specialist - Area Account Mgt position at Area Account Mgt - Energy Transfer Family of Partnerships Careers?
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.S. states, Puerto Rico, Europe, and Mexico. The Partnership's midstream operations include an extensive network of approximately 9,500 miles of pipeline and over 100 terminals. This critical infrastructure complements the Partnership's fuel distribution operations, which serve approximately 10,000 convenience stores, independent dealers, commercial customers, and distributors.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience.
Summary:
The position of Area Account Manager is a key member of the sales and operations team. This position requires a proven leader with a strong business acumen, excellent communication and relationship-building skills and a passion for success.
This position is primarily responsible for their area strategy, growing our existing customer base and EBITDA, exhibiting role model behaviors, exceeding our customers' expectations by maintaining our philosophy of going above and beyond by exemplifying superior customer service standards.
**Territory will be DFW Metro and West Texas**
Essential Duties and Responsibilities:
Represents Sunoco LP, and its portfolio of brands, products and services with credibility and integrity. Acts as a business advisor, consultant and credible source of industry and market knowledge. Understands and can communicate the Sunoco LP strategy.
- Provides the highest standards of professionalism pertaining to in-person, phone and email etiquette, responding to each in a prompt and timely manner.
- Advocates for our customer, dedicated to understanding their concerns and appropriately addressing each. Collaborates with other departments to resolve customer concerns satisfactorily for both the customer and the company.
- Provides superior customer service by responding efficiently and in a timely manner.
- Accountable for completing renewals of expiring fuel supply agreements.
- Review monthly P&L statements and volume analysis for all locations and present results and strategy.
- Ensures compliance with Sunoco LP and partner brand programs such as brand image standards, loyalty programs, advertising campaigns.
- Develops and initiates action plans for sites not in compliance with Sunoco LP and partner brand standards.
- Assists with communication regarding Sunoco LP and partner brand technology upgrades.
- Escalates severe or outstanding maintenance issues. Ensures each receives appropriate attention and is resolved satisfactorily.
- Effectively utilizes technology, programs, platforms (i.e. Salesforce, PowerBI, Concur, etc.) for all phases of the sales process.
- Manages preparation of annual budget, and growth capital requirements for area and assigned key customers.
- Develops strategy for specific geography to deliver growth objectives.
- Sets an example for customers in the management of Health, Environment and Safety. Conducts or coordinates training as necessary. Corrects areas of non-conformance to assure full compliance in all areas of HES.
- Provides on-going communication to management on competitive information, pricing and relevant market changes.
- Grows sales and participation in the value-added programs (APlus Franchise, loyalty, fleet and other income).
- Develops site-level strategic plans focused on delivering increased EBITDA, Free Cash Flow and organic sales growth.
- Develops reports and metrics based on outcomes of business operations and develops initiatives to maximize operational effectiveness.
- Sets an example for customers in the management of Health, Environment and Safety. Conducts or coordinates training as necessary. Corrects areas of non-conformance to assure full compliance in all areas of HES.
- Grows sales and participation in the value-added programs (APlus Franchise, loyalty, fleet and other income).
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- Bachelor’s degree in business or equivalent work history.
- 8 years of relevant work experience.
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Usually, normal office working conditions.
- Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
- Ability to travel 50 - 75% of the time with overnight stays required.
- Complete all travel and expense related reports.
- Must be flexible to work evenings and weekends