What are the responsibilities and job description for the Quality Control Intake Specialist position at Area Agency on Aging for Southwest Florida?
Day to day as a Quality Control Intake SpecialistAs a newly appointed Quality Control Intake Specialist, you will embark on a dynamic journey where every day brings new challenges and opportunities for growth! Expect to engage in thorough reviews of intake forms, documentation, reporting and database maintenance to ensure accuracy and compliance with our high standards. You'll communicate directly with clients and team members, enhancing our customer-focused mission and problem-solving processes.Collaborating closely with your team, you'll implement innovative solutions to improve service quality and efficiency. Your schedule will be Monday through Friday, from 8:00 a.m. to 5:00 p.m., providing you with a perfect work-life balance.Embrace the excitement of impacting lives while nurturing your skills in a high-performance environment!What matters mostTo thrive as a Quality Control Intake Specialist, you'll need a diverse skill set that fosters success in our vibrant environment! Strong attention to detail is paramount, as you'll be meticulously reviewing documentation and ensuring accuracy. Excellent communication skills are essential for engaging effectively with clients and collaborating with team members to address any concerns.A proactive, problem-solving attitude will empower you to identify and implement solutions that enhance our services. Being adaptable and flexible will help you thrive in our energetic, fast-paced culture. Additionally, strong organizational skills will aid in managing multiple projects and tasks efficiently.With these attributes, you'll excel in delivering high-quality service and making a meaningful impact within our community!Join our team today!If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!
It is the policy of the Area Agency on Aging of Southwest Florida, Inc. that applicants for employment undergo a national criminal history background screening (Level 2) in accordance with the requirements of Chapter 435.04, F.S., as a condition of employment or being permitted to serve as a volunteer.
All candidates required to be screened must be screened and eligible before they are hired to work in a position that provides direct contact with vulnerable persons. However, an employer may hire an employee to a position that requires background screening before the employee completes the screening process for training and orientation purposes. The employee may not have direct contact with vulnerable persons until the screening process is completed and the employee demonstrates that he or she exhibits no behaviors that warrant the denial or termination of employment.
If an employer/provider becomes aware that an employee/contractor has been arrested for a disqualifying offense, the employer/provider must remove the employee/contractor from contact with any vulnerable person that places the employee/contractor in a role that requires background screening until the arrest is resolved in a way that the employer/provider determines that the employee/contractor is still eligible for employment/contracting under this Agency.
Level 2 screening records are confidential and may not be shared with anyone other than the individual that was screened. If additional information is needed, Department of Elder Affairs (DOEA) will contact the person screened through non-certified mail, based on the address submitted to FDLE, which will delay the processing of the screening.
The employer should contact the person screened if delays exist. Please be advised that it can take between 24 to 72 business hours for the Livescan service vendor to transmit the fingerprints to the Florida Department of Law Enforcement (FDLE).
Please note the Background Screening Unit average processing times for reviewing these screenings is 5 to 7 business days once the results are received from FDLE.
(elderaffairs.org)
It is the policy of the Area Agency on Aging of Southwest Florida, Inc. that applicants for employment undergo a national criminal history background screening (Level 2) in accordance with the requirements of Chapter 435.04, F.S., as a condition of employment or being permitted to serve as a volunteer.
All candidates required to be screened must be screened and eligible before they are hired to work in a position that provides direct contact with vulnerable persons. However, an employer may hire an employee to a position that requires background screening before the employee completes the screening process for training and orientation purposes. The employee may not have direct contact with vulnerable persons until the screening process is completed and the employee demonstrates that he or she exhibits no behaviors that warrant the denial or termination of employment.
If an employer/provider becomes aware that an employee/contractor has been arrested for a disqualifying offense, the employer/provider must remove the employee/contractor from contact with any vulnerable person that places the employee/contractor in a role that requires background screening until the arrest is resolved in a way that the employer/provider determines that the employee/contractor is still eligible for employment/contracting under this Agency.
Level 2 screening records are confidential and may not be shared with anyone other than the individual that was screened. If additional information is needed, Department of Elder Affairs (DOEA) will contact the person screened through non-certified mail, based on the address submitted to FDLE, which will delay the processing of the screening.
The employer should contact the person screened if delays exist. Please be advised that it can take between 24 to 72 business hours for the Livescan service vendor to transmit the fingerprints to the Florida Department of Law Enforcement (FDLE).
Please note the Background Screening Unit average processing times for reviewing these screenings is 5 to 7 business days once the results are received from FDLE.
(elderaffairs.org)