What are the responsibilities and job description for the Service Writer - Fuel Injection Dept (Carlinville, IL) position at Area Diesel Service, Inc.?
Service Writer – Fuel Injection Department - Carlinville, IL
Description:
Area Diesel Service, Inc. , a remanufacturer of diesel components, is looking for a Service Writer in our Fuel Injection Department in Carlinville, IL.
Purpose of Job:
Provide key customer contact to promote quality customer service and increase business. Act as primary liaison with customers to provide quotes. Ensure that service processes are followed. Resolve customer concerns in connection with warranties.
Essential Job Function & Performance Standards:
- Assist Fuel Injection Department Manager
- Process work orders including parts, material and labor pricing, quoting and invoicing from start to completion
- Determine specific warranty/policy coverage and process warranty claims
- Assess customers needs and gather pertinent information
- Interface with customers to answer service questions both over the phone and in person
- Requisition and pull parts as needed for the Fuel Injection Department
- Collect from customers and be able to explain invoice, if necessary
Requirements:
- High school diploma or equivalent (GED)
- Minimum one year experience working as a Service Writer or Advisor or similar.
- Must possess superior interpersonal and excellent customer service skills.
- Strong computer skills.
- Must possess self-motivation.
- Legible handwriting.
- Must have knowledge of warranty policies.
- Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.
- Willingness to increase knowledge base through experience and training to further your role.
- Excellent communication skills (active listening, writing, speaking & telephone). * * Demonstrated ability to work through conflict and use effective problem-solving techniques.
- Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.
- Demonstrated ability to initiate, expedite, follow through to project completion.
- Effective user of good problem-solving skills.
- Exhibits organizational and time management skills.
- Ability to positively react to change in environment, process and people.
This position offers a Monday through Friday 8a-5p day shift schedule with no nights or weekends. Paid time off and vacation begin accruing from the time of employment. This position offers competitive wages along with health insurance coverage with additional policy options and profit sharing.
Area Diesel Service is a locally owned business with over 50 employees at 5 locations. We have over 50 years of history as a leader in the remanufacturing and distribution of diesel engine components. As a company, we are dedicated to continued growth through investment in our facilities and our exceptional team of employees.
Apply online at www.areadieselservice.com/careers. If you are unable to apply online due to a disability, please contact Curtis or Tyler @ 217.854.2641.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
Work Location: In person
Salary : $15