Lead/Supervisor (Restaurants)

Position Title: Lead/Supervisor

Department: Food & Beverage-Operations

Reports To: Concept Manager/Assistant Concept Manager

Status: Non-exempt/Hourly

Pay Rate: $20.00 per hour

Broad Functions: The Lead contributes to the restaurant’s success by assisting the Concept Manager and Assistant Manager in executing store sales and operational goals. This job assists and supervises a team to create and maintain a good experience for our guests and shift members. The candidate is responsible for modeling and acting in accordance with Areas USA’s high standards and guiding principles in absence of the Concept Manager or Assistant Manager.

Main Duties and Responsibilities:

1. Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of Areas USA.

2. Models a “guest comes first” attitude, delivers excellent guest service, and supervises shift employees to ensure they are delivering excellent guest service.

3. Constantly reviews store environment to identify problems, concerns, and opportunities for improvement, to provide coaching and direction to the shift, to achieve sales and operational goals.

4. Communicates ideas to the Store Manager or Assistant Manager for broader areas of improvement.

5. Assist managers with the onboarding and training of team members.

6. Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.

7. Supplies support to the team during all business hours to speed up service and provide a positive guest experience.

8. Opens and closes locations in the absence of a manager.

9. Assists location with inventory and special projects.

10. Help maintain a fully stocked location.

11. Assists management team with line checks and other food safety responsibilities.

12. Assists management in maintaining brand food quality standards.

13. Perform special projects and other responsibilities as assigned.

Skills and Qualifications:

1. One to two years of employment in a related position.

2. Minimum High School Diploma, some College preferred.

3. Knowledge of the Restaurant environment.

4. Exceptional sales and operational skills in a guest service environment.

5. Strong communication and interpersonal skills.

6. Team‐building and strong problem-solving skills.

7. Ability to use discretion in providing direction to others.

8. Ability to work in a fast‐paced, team environment.

9. Ability to develop and maintain effective working relationships.

10. Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.

11. Ability to communicate and execute management directives.

12. May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to: stand for long periods of time, use hands and fingers, and be able to handle, feel, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Be able to work in a standing position for long periods of time (up to 8hrs).

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is eligible for overtime and overnight differentials.